San Jose, United States
5450 Thornwood Dr
N/A
+1 4082818220
I was able to come here with my limited insurance and find a pair of glasses for a relatively good price l. Amanda was very helpful and patient with me picking them out. Can’t thank her enough!
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This place gives you the runaround on new glasses. Tell me why exactly you can start out at a certain price and then complain long enough that the price is slashed by 75 or more? Then, there's the promises. I ask them multiple times if the glasses are going to be scratch proof? Scratch resistant, they're sure to correct me. Not two weeks later after I get them, they're covered in scratches. I DIDNT EVEN DROP THEM. Bring them back angrily, and say "what gives" and they give me a speech about "sometimes just your eyelashes can cause scratches". That was truly the end for me with this store. My EYELASHES are causing the scratches on these SCRATCH RESISTANT lenses?! What exactly do they RESIST scratches from if they can't resist EYELASHES? They replaced the lenses for free, which I appreciated. This place has fine enough customer service if only they weren't running a racket. Not two weeks later, my lenses are covered in scratches, yet again. This time I went to Costco to have them replaced, and a year later my Costco lenses are scratch free. I won't be coming to this store again.
What a pleasant surprise. They saved me 70 . Priscilla needs a raise. Totally professional and knowledgeable. Im very happy. I will be back
The doctor was amazing. Very friendly & personable. Best eye doc ever had. The staff could not have been better. I don't know her name, but she was an older lady & very helpful.Helped me with readers to fill out my paperwork, gave me best deal with my insurance. Also gave me a cleaner & case for my readers had. You cannot get better service than this place. I will continue to use them as my eye doc from here on out. When came in eyes were miserable. I couldnt see close up or far away, plus where itchy & watering. By the time I left , could see clearly & eyes felt amazing. New contacts were great .To top it off my glasses were finished in one day. Best service ever had.
Great customer service and good deals often on frames and exams. Been going here for 20 years and I would never go anywhere else.
Terrible customer service! Need to get better people who could assist you with no attitude!
Professional Optometrist, who listened carefully to my problems and answered accordingly. Decent store with some good collection of frames. Although I didn’t find one for me (I am kind of picky).
I will have to give a single star since I cannot give none. This place is a joke. I was in here for an exam and was told that my contacts would be in and at the location in a week for pick up. I called after a week and was told that they weren't here but they would het an eta and called me back. No call. After a second week of no call, I called and asked if they were in, again, no but I would get a call. A third week goes by and I call. I was told they were here finally in. So I drive down there to pick them up. I was kept waiting a half hour while they looked for them. No apology for any or all the inconveniences and then they had the nerve to say I owed a balance. I paid in full the day I ordered them! I have the reciept showing paid in full?!. Never again will I go to this place.
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