Seattle, United States
3050 15th Ave W
N/A
+1 2062852352
Edited 1/30/21 to Add: STEER CLEAR. I moved out in August 2020 and just received an ORIGINAL utilities bill, not a copy, addressed to me (name misspelled) at that old residence for Nov and Dec 2020. The bill is in APM's name, my landlord's name is noted, and it was forwarded by USPS (as it should be) to my current residence. There is a high level of incompetence at this company. My old landlord is trying to retire and neither she nor I have received the 500 in pet deposits I paid, either. (See below). APM has, in essence, stolen 500 from me and my old landlord. ********************************* The beginning of my experience with Apple in 2018 was pretty average. It was never very professional, to be sure, but since I didn't have any issues with the property, everything was hunky-dory. I don't know what happened in their main office, but in 2019 something changed. I rented a MIL and the main house was also managed by Apple, so we paid different portions of the utility bills. In 2020, we started getting utility bills that weren't even for our property. Then Apple started deducting my utility fees from the pet deposit I'd paid via the AppFolio App, instead of sending bills in the mail. I would reach out to Apple and get no replies. After I moved out, my deposit WAS NOT returned to me within 21 days (as per WA law). My former landlord and I had to badger Ms. Dankers for weeks, and I'm currently trying to make sense of the \ledger\ they sent, having only returned half of my deposit (illegally, given the 21 day law) for those bills they were taking payments for out of my pet deposits in the app (so, double-charging me), and without accounting for the 500 I paid in pet deposits , with no clear description of damage costs. Their disorganization will cost you. If you can, STEER CLEAR of their properties. And if you can't, keep a sharp eye and clear records for yourself.
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Horrible experience trying to reach someone. Lisa messaged us about a house and we answered within ten minutes. Emailed her two more times throughout the week and never heard anything. Bad management and organization issues, obviously. So happy we found another house through another company who happily replied to our emails.
Some people at the office are hit or miss but Lisa has been nice, responsive, flexible, and reasonable from the start! Not always the fastest but things eventually get done. Just don't be a jerk about it. For example, the dishwasher died and we had a new one within a month. No problems moving in or out. Make sure you do your part and they'll do theirs. Do everything on your vacating package/lease and you'll be fine. We were good renters for 2 years and were pretty flexible so we had no issues. Thanks, Lisa!
I am a renter with Apple property management. I found the house online and received a quick response. From the time I view the house, until move in, it wasn’t more than two weeks, which was amazing because I was anxious to move. The house was much bigger than our last place, afraid of unknown utility usage, Lisa was upfront with the averages the last family paid, which comforted me so I knew what to expect. I’ve had a few minor issues (100 year old house) but she always had someone in within days.
Apple has managed residential rental properties for us since 2000, and they provide outstanding management and customer service. They are responsive and deposits are made on time every month. They inspect the properties regularly and arrange necessary repairs and maintenance with no hassles and reasonable prices. They do a good job working with tenants and our tenant turnover rate is extremely low. Lisa and her team go above and beyond to help create successful tenancy outcomes for everyone, and they continue to earn our business year after year.
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