Haverfordwest, United Kingdom
26 High St
N/A
+44 1437765522
Rented a property from this agency for a number of years, bad mould and damp, complained and tried to get them to help or do repairs. They simply said don't care about tenants. Worst agency in Pembrokeshire. Fact they have reset their reviews multiple times just to claw 2.5 rating says it all
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Terrible company. No care for tenants at all. Property damp and mouldy, complained to them, told to clean it off myself and get rid of my CONDENSER tumble dryer because apparently that was the issue. No official complaints procedure. AVOID AT ALL COSTS
This is with regards to the rental department. They are VERY slow at fixing issues, it took more than six months for them to fix some issues and that was me chasing them every month on some occasions. The people that they send are basically cowboys and they did quickest, cheapest job just to stop you complaining. In order for us to get our bond back we had left the property in a cleaner state than we received it in as we had done a military-style clean, we had to remove rubbish that belonged to the landlord and the previous tenants or we would get our bond back. The staff in the rental department are very unprofessional as well. I would NEVER recommend anyone to rent from them. EVER. If I could post no stars I would.
Certainly would not reccomend them if you are wanting to rent through them. Not supportive, appeared to be very cagey. At least, that is my honest opinion.
Pathetic is the word Be warned If you try to take a property off the mkt with them They will charge you They DO not inform you of this at signing terms and conditions. Plenty of attitude from the staff Very poorly marketed Some bloke called ?? a director I think. Thinks he’s very special !!!!. Handed it over to Oft now The ombudsman are there for them and them only Plenty of good agents in Pembrokeshire But I for one will never recommend them to anybody
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