St Albans Park, Australia
98 Townsend Rd
N/A
+61 352400700
Toilets
Wheelchair-accessible toilet
Absolutely appalled by the lack of customer service. Have had appointments cancelled twice for reasons out of my control and rescheduled for months later. Poor communication by receptionist who failed to inform me that I needed to confirm my appointment 24 hours before hand, only to have it cancelled when I rang back 15 mins later due to being at work. Teresa was very inconsiderate and quite rude. She showed no empathy towards my problems. Dr. Don should reconsider hiring someone more suited to the role.
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Even 1 star is too much. How do I put it into words. Our young 20 yr old son whom has suffered debilitating Anxiety and Depression has been left high and dry by this clinic in particular Dr Rowena Scyaminis . He missed several appointments not only his fault but administration errors also. She refused to see or treat him, he was on a trial medication that was helping after many other medications failed. So her staff were given the lovely task of letting us (His Carers) know that he can no longer attend. He has now been without medication for a week and is suffering terribly. All the clinic cares about is Money. We have spent thousands of dollars and when he did miss an appointment we were charged and we paid and we could not use medicare because he had not attended. If this is an example of our Mental Health system what hope have our young men and women got. Our recommendation is go somewhere else.
There is no point for me in writing a long, detailed message here....all I want to say is that I have had three seperate experiences in this facility: as a healthcare worker, a patient, and as a family member of someone receiving care.....all three experiences were disgusting.
Professional, friendly staff, from first point of contact - receptionists very understanding of my son and his needs, and Dr Russell Golden is amazing: a personable, respectful, highly diligent and insightful professional. Thank you all.
The Geelong clinic is defrauding the commonwealth as well as private health insurance companies,with dodgy course's. Also there are certain individuals that bully patients, most of the staff are ok. However, some of senior staff are arbitrary and basically bully you if stand for yourself. They are only driven by profit. They lie about patients, as they did to me and others as well. I would highly recommend that you avoid this shoddy organisation. Especially a particular midget that works for allied health out the back. They need to be forensically audited, as ripping off people and health organisations. If you are ex military, do not go this filthy organisation.
Fantastic place for people in need of support through the tougher times in life. Times that you can't deal with on your own. Great nurses,good food
Called Dr Monique Mason at the clinic in a severe mental state and all i can say is I'm shocked of my treatment by receptionist Kelly. I was not copping and in a hysterical time when she stated she couldnt hear me and hung up on me. I called back and no answer. Had to leave a message begging for help. Went to my GP. He called asking to speak to the Dr regarding my state. Kelly was rude and was even telling my GP what i needed. I think my gp who looks after me would know what i would need more than a receptionist who does not know me or is a qualified Dr. My GP is now finding me somewhere else to go. Some where more supportive to those with mental health issues and are asking for help. This behavior is disgusting!!
Helpful, considerate and respectful
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