Reading, United States
330 Blair Ave
N/A
+1 6103722709
Let me just say that the delivery drivers for this company are top notch guys, but beyond that, I would not recommend their business. They do not return phone calls, they over charge on propane, and when you ask to speak with a manager, you end up getting a voicemail box. I do not trash companies online, but this company has caused my girlfriend and I a massive headache and that is why we have canceled out service with them.
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We never have to worry about being out of fuel oil, they are on the ball with making sure that they are regular with delivery. But I wish that they were regular with sending my landlord BILLS they gave us the first bill (delivery for November) only. Where is the bills for the last three deliveries. My landlord will be calling you as to what's going on as she is a contract customer. This is not criticism because we are very happy with the service we just want our bills so we can pay them. I've seen the owner comments to other coustomers, I would appreciate a comment from the owner as well.
I was ready to be mad.....but how could I when they did everything I asked!!! EVERYTHING !!!!!! They mistakenly let my one tank run out of propane (no electronic reader on tank) which is use for the living room fireplace. Our home is totally electric so I rely heavily on the propane fireplace. This happened at night....a very cold night. I called the service they had a man call me ...he was rude...and told me 150.00 to deliver that night....he asked if I was a prepaid customer and my reply was yes !!! He said \OH\...I was upset and said some things....he didn't reply....he promised me a delivery first thing in the morning which I thought would be 7:00 am......NOT...…9:00 came and I called the office.....I was told it would be sometime in the morning. Well, again I was upset The girl I spoke to was very helpful and apologetic ….I thanked her for her help and told her I want to speak to the manager, he was busy but she said she would give him the message. About 10:30 I received a call from Mike (sorry forgot his last name) we had a very nice conversation and he agreed to my request. He was very understanding and very nice...not what I expected. We ended the conversation laughing and he said everything would be taken care of. The one tank I have is an older one, and will not accept the electronic device, so until they can update he is sending a truck every two weeks to avoid running out. I can say enough for Mikes customer service and follow thru. What started out as a problem was resolved quickly and made me very happy. I also want to thank Jennifer for outstanding customer service. In todays society there is no such thing as customer service.....this company has proven me wrong. There are still great people out there. Thank you so much Mike, Jennifer and Eastern propane for having such an awesome staff. Keep up the great work . Nancy Franco Leesport, PA
let me start by saying I totally understand why so many people are giving this company 1 star...we moved into our new house last winter, and Bernville/Eastern had been servicing this house for many years. after paying the outrageous prices they charged last winter, on average .80- 1.00/gal more than other companies, we decided to shop around. I called and asked Eastern what there price per gallon was if we would purchase our own tank from them. again almost 1.00/gal more than country side fuels for example. I was told by Eastern that was there special 1 time promotion and they probably have other hidden charges to balance it out. I confirmed this is NOT the case. that's how we left it, I never told them I was definitely switching, never canceled my account. that brings us to today..we got home from work and our tanks filled with propane we paid for are gone! no paper work saying who or why they took them. no heads up before hand nothing. I called pretty hit over the whole thing, got the after hours answering service, they put me through to someone after an hour waiting and I was told since I was \shopping around\ they stopped delivery and sent someone to pick up my tanks. wow, you guys really know how to treat your customers. UNBELIEVABLE!
Thank you to the driver who shoveled a path to the propane tanks! Your customer service is greatly appreciated!
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