Forest Hills, United States
69-15 Austin St
N/A
+17185445100
I've been coming here for years and all the staff are always a pleasure to work with. At my most recent visit on 12/7/2020 at 8:00am, Marlene and the 2 other individuals (sorry I didn't remember their names) who performed the mammogram and sonogram were absolutely professional, sweet and efficient. I was missing a prescription and they went out of their way to ensure I received it so I wouldn't be forced to return. Thank you for all you do!
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I needed an ultrasound STAT and ran over and these people are so kind, compassionate and helpful I will be grateful forever. They have always been excellent and this time they went above and beyond. Thank you to the radiologist Maria, the lady at the desk who helped me get my cab home, and everyone for their help
If I could give them zero stars, I would. Madleline Dunbar or Dumbar not sure, is the worst manager. She refused to speak with me after her authorization dept failed to contact me and let me know the MRI was approved. I was given the run around for over 8 hours with multiple calls. In addition, she instructed the receptionist to hang up on me. The receptionist, Allison, admitted that the authorization dept should have called me and would not squeeze me in for the next day. Needless to say, I am making a complaint with NYU.
Marlene was absolutely the best. She was personable, comforting and knowledgeable. She checked my chart before she met with me and knew my history.
I was in and out in 30 minutes. My nurse and doctor were SO nice and explained everything thoroughly. The receptionist was very kind and took down all my information very quickly. Thank you so much for your swift service and great social distancing measures during times of covid-19 as well. Just remember to wear a mask and bring your doctor’s note.
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