Ilford, United Kingdom
742 Eastern Ave, Newbury Park, London,
N/A
+442085544200
If I could give 0 stars I would. Quite frankly the initial experience was good, no issues with regards to booking and arranging our flights. However, Covid obviously occurred and we wanted to postpone our flights. Our airline was agreeable to postponing flights for free so that was great. Then the issues ensued. Pooja who was dealing with our case was continually AWOL when trying to get her to agree to swapping the flights, the longer and longer it went on trying to swap the flights the flights we wanted increased in cost. All in all I wasted 5 weeks constantly going back and forth with this useless team of layabouts. Until I finally bit the bullet and cancelled the flights altogether, they're trying to charge 75 for the cancellation but fortunately I have enough evidence, including phone recordings and email trails, to supply to our credit card company that they failed to provide an acceptable service so will be claiming that back via S75. I'd advise everyone else to do the same. No point talking to them they're all as useless as the last and next.
like
The worst customer experience possible if I could give ZERO stars I would. This company is attempting to commit fraud! I booked flights for September 2020 with Carlton Leisure in Jan. April I get a new flight schedule due to COVID-19 and I replied as asked that I agreed to the new flights. I then get told that the airline had cancelled the flights. I had to confirm if they meant the newly scheduled ones and was told yet again it was all cancelled at the airlines end. I contacted the airlines who confirmed it was CL who cancelled the booking and the flights were still operating. CL are asking for me to initiate the refund and agree to their admin charges and keep trying to manipulate its customers so they can profit from this situation. I havent cancelled and neither have the airlines so how am I liable to the admin charges? It is my statutory right to a full refund as CL have failed to provide the service we entered into contract. Then I find out they applied to the airline for my refund without my authorisation even when I expressly told them to have me on the alternative flights that were available with the airlines. AVOID THIS COMPANY as they are immoral and unscrupulous. They have reported all negative reviews on Trustpilot and just gone a copy and paste reply to google reviews. AVOID AT ALL COSTS!
The Manager Gajen is very polite & friendly and helpful. He provides good advices about saving money on air tickets and saving time.
This company is trying to charge a cancellation fee to pocket money for themselves when our flight has been cancelled by the airline. Trying to make money out of a global health crisis where people are dying is one of the lowest things a business can do and I have got in touch with my Solicitor and credit card company to pursue this. They will be hearing from my legal team!
Deli
The best companies in the category 'Deli'