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Derby Family Medical Centre

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Derby, United Kingdom

derbyfamilymedicalcentre.co.uk
DoctorMedical CenterMedical clinic· Doctor· Medical Center· Medical clinic

Derby Family Medical Centre Reviews | Rating 2,5 out of 5 stars (5 reviews)

Derby Family Medical Centre is located in Derby, United Kingdom on 1 Hastings St. Derby Family Medical Centre is rated 2.5 out of 5 in the category doctormedical centermedical clinic in United Kingdom.

Address

1 Hastings St

Phone

+44 1332773243

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

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Adam Khan

Firstly the doctors and nurses at this practice are amazing! The issue is with the front facing staff and receptionists they have no customer service adequate at all! I think they are under the impression that we as patients owe them something, upon explaining the reason I was ringing the surgery I was being patronised and laughed at by the receptionist on duty going by the name ‘zee’, something really needs to be done about this practices customer services it’s absolutely atrocious.

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n

I wouldn't give 4 stars of it wasn't for Dr Barbara. I wish Dr Barbara was at the GP surgery all week! She genuinely hears you and shows her great deapth of knowledge when consulting. I also appreciate Dr Zaman. Dr Zaman is also very helpful (when you actually get an appointment with him). I would like to thank them both for their outstanding service and care.

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Carla Curado

I've been to this clinic 3 times. I am always received in a polite and professional manner.

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Naela Farooq

Where do i start from..... I have no issues with the doctors and nurses at this surgery, i think they are doing a fabulous job. The problem lies with the front facing receptionists and the practice manager. The receptionists have very little knowledge on customer service and fail to deliver a service at a acceptable level. Their pitch, pace and tone of voice towards customers is unacceptable. I believe the receptionists are a carbon copy of the practice manager !!! Free advice to the doctors; please review your management hierarchy.

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Haroon Suboor

The worst GP surgery in Derby HANDS DOWN! Where do I start? Firstly you have to call about 30 times and even then you are not likely to get an appointment. Secondly, the receptionists are a SHAMBLES they cannot competently deliver customer service to patients. They need to FIX UP! Thirdly, most of the GP's and Nurses don't care about HELPING patients they are concerned SOLELY on meeting prescription targets and do NOTHING for patients. Fourthly, some of the GP's are rude, abrupt, and obnoxious when patients inform them of their ailment and some have a VERY BASIC grasp of the English language. Fifthly, DO NOT go to this surgery. Any surgery is BETTER then this ONE. This surgery is a JOKE and EMBARRASSMENT to the healthcare sector!!!

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