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Google review needs minus stars. I rate Waste Management -5. Since taking over (buying) the previous hauler. The Service is the worse I have ever seen it. They do not honor the terms of the contract and since taking over, almost a year ago, we still have not even seen our account rep, better yet, they have not shown the respect to even introduce themselves. Their only introduction was their first bill, that we had to call and dispute because they charged us too much. I am not one for reviews, but enough is enough.
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Beware!! If I could give them sero stars I would. I have never posted a bad review in my life, less to another business but this company is just so bad I had to. First of all they charge for inactivity fees and I have never seen that in 20 years in business and that is just bad business practices, especially because they bought smaller companies and never told us clients of the changes that come with the new management. Their accounting is so messed up that is impossible to know what you are paying for and what and why they are charging you. Finally they take the can removal ransom in order to get payments. Unacceptable and shady. Customer service representative nasty and unreasonable. PLEASE DO NOT USE THIS SERVICE you will receive bitter surprises and you will find you due balances you had no idea of! BEWARE!!!
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