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Volkswagen Of Lake Charles

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Lake Charles, United States

vwoflakecharles.com
Volkswagen dealerAuto parts storeAuto repair shopCar dealerCar leasing serviceCar repair and maintenanceCar serviceOil change serviceTire shopUsed car dealer· Volkswagen dealer· Car dealer· Car finance and loan company· Car leasing service· Car manufacturer· Electric vehicle charging station· Truck dealer· Used car dealer· Used truck dealer

Volkswagen Of Lake Charles Reviews | Rating 4.5 out of 5 stars (5 reviews)

Volkswagen Of Lake Charles is located in Lake Charles, United States on 3850 Gerstner Memorial Dr. Volkswagen Of Lake Charles is rated 4.5 out of 5 in the category volkswagen dealerauto parts storeauto repair shopcar dealercar leasing servicecar repair and maintenancecar serviceoil change servicetire shopused car dealer in United States.

Address

3850 Gerstner Memorial Dr

Phone

+1 3372433034

Service options

In-store shopping

Offerings

Oil changeRepair services

Open hours

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R

RAGA R

STAY AWAY. Do they even deserve that one star? No. I would give less if I could. Their service department is absolutely dreadful. They’re a group of lazy, uninformed and unhelpful individuals. They serviced my vehicle for a basic maintenance and my engine started leaking oil the next day and in a few days after it started making weird noises. Came back two weeks later and they did not like that they were responsible for it and tried to spin the issue. Now I’m looking at 12k in damages and plan on suing. But please, if you’re reading this. DO NOT BUY YOUR VEHICLE from here because even if the salesperson was nice to you, every time you come back for the service, you will be disappointed and leave in a bad mood.

T

Troy Gilbeaux

This dealership bent over backwards to make sure I got a great deal! The staff was VERY professional and expedited our paperwork etc. DEFINITELY recommend Volkswagen of Lake Charles!

G

Gman Jones

The service was Great!

E

Eric Rosteet

Ok, so I’ve been around and around with these yahoo’s in the service department for about 8 months. I bought 2 Jetta’s, one for each of my sons. The A/C stopped working in one of the vehicles so I brought it in for repairs. Sounds easy.....right??? The service department refuses to answer the phone, and they definitely will not call you back if you leave a voicemail. So I had to drive 30 miles up there just to make the appointment. The first time, I kinda gave them the benefit of the doubt and figured it was just bad timing. Over the course of the following several months the vehicle had gone in a total of 3 times for the same issue and I had to go in every time to set up the appointment. And they also refuse to give status updates, so the car would be ready for days before I knew about it. I can’t just run up there every day to check the status. They are really incompetent in the service department, honestly. The 4th time I spoke to the service manager and she was so rude I felt like running the car straight through the front doors! So I contacted VW customer care and they set me up with a service appointment in Beaumont. They were friendly, gave status updates and even answered the phone when I called. BTW, they fixed the problem. So save yourself some anguish and do NOT buy from VW of LC, once they get your money, their done with you.

K

Kayla Thomas

I didn’t give this review one star only because I LOVE MY VEHICLE. My atlas is amazing! But the customer service at this place is RIDICULOUSLY HORRIBLE! When purchasing my vehicle it was easy. But the service department and customer service at this place is beyond poor. I have had my vehicle 2 months, they have owed me a detail from my purchase and I still haven’t gotten it. I’ve been up there twice, given my number twice and I’ve never gotten a call back. My temp tag has even expired and my license plate isn’t in, I’ve called about it 3 times and I still haven’t gotten an answer. If you want to purchase a Volkswagen, I’d definitely recommend the vehicle, just go to another dealership!

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