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Tonawanda Valley Federal Credit Union

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Batavia, United States

tvfcubatavia.com
Credit unionATMFederal credit union· Credit union· ATM· Federal credit union

Tonawanda Valley Federal Credit Union Reviews | Rating 3.5 out of 5 stars (5 reviews)

Tonawanda Valley Federal Credit Union is located in Batavia, United States on 10 Jefferson Ave. Tonawanda Valley Federal Credit Union is rated 3.5 out of 5 in the category credit unionatmfederal credit union in United States.

Address

10 Jefferson Ave

Phone

+1 5853435627

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Cash advance

Open hours

...
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J

J Mack3478

I’ve always heard it was a great bank and when I opened an account they seemed very nice. I was trying to set up the app and it wanted a security code but never emailed it to me. I called the bank and spoke with Robin and she quickly said that the systems were down. I explained I’m able to get on the system just needed the code. She then tells me “yeah it’s off and on”... Her tone was extremely snarky and when asked for my account number, I couldn’t find it and after 30 seconds of looking she rudely said why don’t you just call back when you find it. So I told her I had the member number if that would work. Her response was “ yeah member number account number, same thing!” I just opened an account there I didn’t know. She was extremely rude and disrespectful. I hope this isn’t the way they conduct business with everyone

D

Debra Cooley

Always had excellent service for many years from them. Thank you

K

Katie Acomb

Always such a nice place to walk in. The vibe is great and people always smiling

J

J

They were great when getting a loan but were horrible when a unique situation came up that I needed their assistance on. Nancy was combative, unjustly accusatory, unwilling to take the extra step to help and try to resolve this unique situation even after I satisfied her requests for proof. She was unpleasant, rude, and disrespectful, I will be pulling my business from this place and going elsewhere.

C

Charley Boyd

Excellent customer service

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