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Tom Dolan's Reno Mazda

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Reno, United States

dolanrenomazda.com
Mazda dealerCar dealerCar finance and loan companyCar leasing serviceUsed car dealer· Mazda dealer· Car dealer· Car finance and loan company· Car leasing service· Used car dealer

Tom Dolan's Reno Mazda Reviews | Rating 4.5 out of 5 stars (8 reviews)

Tom Dolan's Reno Mazda is located in Reno, United States on 9475 S Virginia St. Tom Dolan's Reno Mazda is rated 4.5 out of 5 in the category mazda dealercar dealercar finance and loan companycar leasing serviceused car dealer in United States.

Address

9475 S Virginia St

Phone

+1 7758260204

Service options

DeliveryIn-store shopping

Offerings

Oil changeRepair services

Open hours

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Gavin Black

This review is mostly of Vanessa who is a service advisor. I was lucky enough to work with Steve in the end and he was excellent. Vanessa was dealing with another dealership who was paying for the service. She misunderstood what they told her to do, when they called and emailed to correct her she never replied back. She called me at the end of the day and I requested that we try to resolve it the following day. She instead closed out my service ticket, without notifying me. She then failed to show up the next day for work. Leading the other dealership unable to reach her. When I called to check on my car I had to speak to someone else. Upon seeing the ticket was closed assumed the work was done. I came in to pick up my car to find nothing was done and notes from Vanessa saying the other dealership was refusing to pay. That is when I was lucky enough to work with Steve. He called the other dealership got confirmation that the work was authorized, ordered the parts and set up a new appointment with me. Very apologetic even though it was not his fault. Excellent customer service. I will refuse to work with Vanessa on future appointments.

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Jessica Newman

The Dolan Mazda group is wonderful. Shopped for my very first car and Kyle (who spent hours test driving with me on multiple days), Baylee (In finance who answered and went through everything) and Bryan (who went over every technical aspect of the car with me until I understood it) and the others made it simple and painless. Super nice and respectful guys. Taught me everything I need to know about my car and answered all my questions! So happy with my brand new Mazda CX-30. Thank you again! Highly recommend!

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Robin Barnes

Had 60k service, plus additional needed items. Good communication, fast and efficient. Quickly resolved a minor issue.

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Makenzie Schomer

My experience at Dolan Mazda was pleasant & relaxed. Kyle was a very amicable salesman & helped me through the process, as this was my first time buying a car. He was understanding of my budget & desires for the car & worked to ensure I got everything I wanted in my Mazda, without pressuring me. He was prompt to answer my questions & I left the dealership knowing I could contact him with any needs. I would highly recommend this dealership & requesting Kyle as your salesperson.

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Mark Banning

From the moment Nick Martinez approached us I knew we were in for a MUCH better experience than we have ever had with a car dealership! Nick was professional and courteous not the typical pushy manipulative type. It was clear he was there to help with our questions and not just to close a deal. Very quickly we could tell he was a native of the area with that genuine and sincere demeanor we've come to appreciate about native locals. Adding to the pleasure of our experience was John Richmond who handled the paperwork portion. Topping off our evening was Lissa Sandoval who helped give a kick start with the extensive technology aboard our new Stinger. Together this team truly made us feel like family. The Dolan's can be quite proud of them all. We'll be back for our next purchase no doubt!

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Alisa Sheldon

Vanessa was extremely helpful with scheduling my car repairs and ensuring I would have transportation home afterward. I will definitely bring my car back here again.

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Donna Babcock

I had a service appointment scheduled for maintenance and due to my husband’s emergency hospitalization the scheduler and Steve, the service advisor, were so very helpful in working around my needs. Since both the dealership and the hospital were over an hour away from home, it was wonderful to get my required service completed when it was convenient. Steve also had the job completed quickly by putting two technicians on my car so that my husband who was just discharged from the hospital and I didn’t have to wait. Thank you!

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Derek Miller

We purchased our Mazda used from Dolans and love the car but hate the fact that we can’t get the oil changed on a Saturday. I recently had my Mazda in for it’s 45000 mile service and some brake work done. I was very happy with the work on my car but wish that I had not opted to have my car washed. I know that car washes are offered as a courtesy to customers but I would appreciate a little more effort to clean the entire car and not just spray it down and dry it with a dirty towel.

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