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We have bought 2 Edwardian bedroom fireplaces from Tom and would buy from again. He is extremely knowledgeable and very keen to get you the correct period fireplace for your house.
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I wouldn't recommend. Reserved an insert and he asked for payment in full which I gave (more fool me) and arranged a fitter to come and check it would fit the opening. It didn't suit and therefore I asked for a refund. Nearly two years in, lots of messages and a visit to the store I've only managed to get 100 of the 300 back. He had also sold the insert again so essentially now has double the money. Trading standards have been involved. If this message is still up here then I still don't have my refund.
I have been using Tom at The Rusty Grate since 1992. Over the years have bought several fireplaces, all quite unique. I have also recommended to several friends, who have all been impressed with both the range and the service provided by Tom. Simply, I wouldn't go anywhere else.
I paid for two grates to be made up at the end of last year and they never arrived.
Best choice of period fireplaces. this is the 3rd purchase i have made from the rusty grate over the last 20 years and would not go anywhere else. They have a great choice at really good prices and they give you the best advice. so happy with my beautiful fireplace for my new home.
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