Springfield, United States
3801 Wabash Ave
N/A
+1 2175221222
DeliveryIn-store shopping
Wheelchair-accessible entrance
Car washOil changeRepair services
Will never be back again. No communication between service writer or service manager that took over my case. Had to do their work for them. Never answer the phone and never call back. Doing business elsewhere because they make sure your vehicle is denied by \their\ warranty.
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The people at this dealership are top notch! I have never had a better experience buying a car then here! Joe Surratt is the best salesman and I will never work with anyone else from now on! He gives so much personal attention and makes sure you are taken care of! He doesn’t pressure you but instead informs you of all aspects of your decision. I really can’t say enough about him! Also, Eric Acree in the finance department was extremely nice and easy to work with! He explained things very well and was patient and portrays such a positive attitude ! We have bought 2 cars for our kids here in the last 6 months and like I said, I will never work with anyone else in the future!! These guys are the best of the best!!
Wonderful staff. They were very friendly and accommodating. Especially my salesman kody.
I went here for an oil change , tire rotation, and for a tire to be put on. He gave me a ball park figure that was no where near the end price, granted he said it probably wouldn't be that much and it could change. I under stood that much but from 80 to 112 is a pretty big difference for me at least. I rather be quoted with the correct numbers first before the work to be done. I should have waited till Ford to open back up so i can get the works package done to my car, all what i stated plus more for 40 not 112. I would have thought they would have had a special but I was wrong. I would not be returning, to much money. My advice shop around there are cheaper deals for the same amount of work to be done. In the end they still did their job and told me what needs to be looked at. My suggesting To the service department would be to add service deals so other customers would not be upset and or nervous to pay a surprising amount like I was.
Service was great. Had a recall the staff repaired and had me out the door in less 40 minutes. Thanks
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