Saskatoon, Canada
116 Avenue H N
N/A
+1 3066650401
We used brigadier security for our business security. Not only was the rep who did our assessment exceptionally friendly, but the installation was quick and easy. I personally loved using their app and being able to check in on the store when I was at home.
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Run Away....I would never recommend this company. Called on Dec 10th to cancel service. I was told that because of the billing dates I would receive 1 more bill. Got a bill with billing period Dec 19 - Jan 18th and paid that bill. Just received another bill for Jan 19th - Feb 18th and was told I was responsible for that bill as well. Terrible Service. Giving a zero star rating.
My family with the company for over 15 years. For several years whenever we tried to set the security system it wouldn’t work. So we called asking for them to send someone in to fix it but they kept insisting on all these quick fixes (cleaning, replacing batteries, etc) which did not work either. So we gave them an ultimatum that either they send someone over to look at the security system or we’ll end our contract, they said “well I guess you’ll have to cancel it then.” Extremely rude and unprofessional. I don’t understand how you can run a business that doesn’t want business.
Sensors and alarms going off for no reasons, I assume the equipment installed is defective or of poor quality. Tried to cancel my service and found out it will cost me 1,550. The sales team did a poor job at communicating this, likely how they were trained. There is a need for change, the government needs to get involved
once they collected their money from me on install their service and effort dropped off to zero. dissappointing from a company that used to be very involved in the community, i guess thats what change of ownership does to a small-local business. i had faulty sensors and charged 300 to swap out something that took 5min and could have been done myself without a service technician coming out. Such a scam for them to be deceitful like this DO NOT RECCOMMEND
Its security system is perfect, they are nice and they help in every situation
Been a customer for 12 years. System works good, but sluggish and worst customer care and sales service, Helen never responds to your calls. I will never recommend anybody. Planning to move away from brigadier services. No stars.
Installation was awesome. The service is less than 2 out of 10.
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