Phoenix, United States
6003 W Thomas Rd
N/A
+1 6232470003
Toilets
EXTREMELY BAD SERVICE AND THEY DIDN'T EVEN KNOW WHAT THEY ARE DOING WHO GIVES A DOG COUGH MEDICINE WHEN THEY HAVE A URINARY TRACT INFECTION especially when my dogs kidneys were not doing so well and she didn’t even have a cough or needed that medicine and gave her no medicine or something for the pain she was in she had a very bad urinary infection and the doctor didn’t even find out till the very last min like days later and it was very clear but they did all this stuff and now she’s gone :( very very bad experience here the out come was way worse than I thought and she could’ve been saved I was just rushing her to the nearest place and all the good places we’re booked and money was tight.
like
Took my doberman for a consultation since he had gotten bit by a dog at the dog park and unfortunately he needed surgery. I took him in at 8am and they had me pick him up at 5pm. Ive been following their instructions and my dog is doing much better and feeling better also. I did think the price was a little too high but i trusted them and im grateful for my dogs results
I have been coming to Santis for over 25 years now. Those who say his prices are high dont know what other vets charge. He is honest & on several occasions has saved me from spending hundreds by giving me options. Office staff wasn't always the most professional but they are gone & not a reflection of his personal service or prices.
The amount of people who take their pets to this clinic is astronomical! Why would all these people continue to bring their pets here if the vet and staff services weren't great? I have taken 2 of my dogs to this vet. One was for a droopy eyelid and another was for a heart murmur. Both times we were given the best treatment options and were charged within a reasonable price. This vet clinic is very busy so expect a wait time and have patience. Dr. Hugo and the staff there are friendly and professional. It is clear they love caring for animals and do what they can to do was is in the best interest for the animal. The clinic is a bit stinky, but I guess it's what you would expect from such a busy place. I can't help, but thank them for everything they've done for my dogs. I truly am grateful! If you dont have time to wait then I would schedule an appointment elsewhere. If it is an emergency then take your dog/cat to an emergency vet clinic. I think a lot of the bad reviews are from people who wait until their pets are past the point of no return (so basically dying) and those who dont realize there is a long wait time. Also please take into consideration the service you are receiving along with the price - supplies, utilities, rent, and staff need to be paid unfortunately as much as they would like to they are not a charity.
The procedure they did on my dog was good. What has been driving me crazy is their prices. I called for my dogs procedure, they said 350 on the phone. I get there, they said 500. I went ahead and did it. As I am doing paper work, they get a phone call and I hear them say 350 and asked if it was for the same breed and procedure, and sure it enough, it is. I have a 2nd puppy, I called today, and now it's 620. Make up your guys' mind!!!!!
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