Ringmer, United Kingdom
Uckfield Road Clayhill
N/A
+44 1273814600
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After leaving message that I was interested in buying a large gas stove, they rang me on Tuesday evening and took details of what I wanted to buy and promised to let me know all options. Nothing heard by Friday so I left message on their website that if no response by the following Monday I would assume they couldn't help me. Early Monday, email received suggesting a product so I immediately replied asking them to ring me to discuss. A week later, no response at all so have gone elsewhere and had very positive assistance. No effort shown in gaining my custom and now I wouldn't have any confidence in their service if I placed an order with them.
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Lee and Richard fitted a Gasco Loft fire in September 2019. The job was slightly more complex as they had to run the gas pipe, cut into my wood floor to lay the granite slab and then install and commission the fire. Their care and precision on the job exceeded expectations. They even painted behind the fire! Home Heat were not the cheapest but definitely the best value as they took responsibility for the entire job. Their competitors required me to commission sub contractors to remove part of the floor to lay the granite slab - this was something I was not keen on doing. Lee has over 30 year experience in the trade. I would recommend customers take advantage of his wealth of knowledge and experience.
Can not fault the service everyone was polite and very helpful I will recommend to all my family and friends. Thank you very much ️
Had a gas fire in wall installed, am so happy with the fire and with the service I received. The installers were polite, helpful and very tidy. There was many fire choices and options available to choose from :) Would definitely recommend
Lovely company to work with, staff are very helpful and very professional, huge showroom with the latest stoves and fireplaces.
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