Red Deer, Canada
7469 49 Ave Crescent
N/A
+14033143011
Horrible service and product. I was rented 1 car and charged for a premium SUV but then given a lower level suv that could barely accelerate to highway speeds without feeling like it was going to shake apart. I rented in the winter and the vehicle had bald summer tires. The company also decided to charge through an additional deposit of 2500 on top of the original 315 deposit. They never returned the additional deposit and gave no report of what it was for. I WOULD NEVER RECOMMEND using This location in Red Deer. Absolutely not worth the risk of being treated poorly and being left with no means to recover money back that was charged unfairly.
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Excellent service and clean cars and very reasonable pricing, I will be a returning customer for sure!!!
Did not notify that vehicle was not available. Did not find out till showed up to pick it up. Did not provide alternate vehicle
SUV I got wasnt clean & I got charged for previous renter... also I had a week would give me a deal when stuck in BC due to road closed... Enterprise your best bet
The attendant - Christy, was VERY nice & helpful with getting a rental for my son in law. His truck was stolen, with all his ID. We were able to get a rental vehicle for him without photo ID.... they were the only rental company that would. I'd definitely recommend them
Great customer service, very flexible and understanding. Vehicles are great to drive also.
Update Thank you Steve, I'm impressed by the quick follow up. I appreciate you listening to my concerns and making an effort to change your policies to better serve your customers in the future. Your apology on behalf of the company is accepted and hopefully it all goes smoothly next time. I was very happy with the wide selection of vehicles that allowed me to do a last minute booking, a position i found myself in when AVIS promised a van they couldn't deliver on. Unfortunately when I went to pick it up the place was closed, almost an hour earlier than their listed closing time. I had to leave at 7 the next morning so my plans were FUBAR. I called hertz customer service to see if there was anyone on call and they said it's not possible and they are not responsible for stores closing early because it was an independent location. Had to run across the street to see if the other rental company had something. Thank god they had a vehicle available but it was 8 passengers instead of a roomy 15 so it's going to be a very cosy ride for everyone tomorrow. Extremely disappoint with the lack of follow up. You'd think they would would call the people who had afternoon pick ups before closing early.
Great service and the car was clean. Wish it came with a GPS!
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