San Antonio, United States
15838 San Pedro Ave
N/A
+1 2104956622
So I had a few issues with getting it all done. But debbie was great with communication and Richard even came out and fixed problems and helped solve a lot of it. Now my daughters set is complete and fully functional. Super happy.
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It’s very disappointing to know that after spending 4000 for a playset that there warranty means absolutely nothing. There has been no follow-up from the San Pedro location (Troy) every time I call they have no answer. I submitted my claim back in December 2017, still with no response. I’m not sure who to contact at this point to get some type of resolution. I Purchased the rainbow playset because I expect that they were better than the other brands. I guess in this case you don’t get what you pay for. Eddie did a great job following up after my post and handled the warranty request timely and efficiently.
Ordered a swing set in November to be delivered before Christmas. Got a call the day before that it would be delivered but they didn’t have have some of the accessories they’d have to come back out and put them on later. “Some accessories” was half the swing set here I sit mid January with a incomplete play set they’ve been to my house 4/5 times and every time bring 1 or 2 pieces never all the stuff to finish it now they won’t get back with me and I don’t have the proper A frame for the swings so it’s not safe and I have a cracked wooden stairs and missing handles. What a joke small fortune for a swing set and they won’t even finish it.
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