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Robert Brogden Buick GMC

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Olathe, United States

robertbrogden.com
Car dealer· Auto parts store· Buick dealer· GMC dealer· Oil change service· Used car dealer· Auto repair shop· Car accessories store

Robert Brogden Buick GMC Reviews | Rating 4.4 out of 5 stars (5 reviews)

Robert Brogden Buick GMC is located in Olathe, United States on 1500 E Santa Fe St. Robert Brogden Buick GMC is rated 4.4 out of 5 in the category car dealer in United States.

Address

1500 E Santa Fe St

Phone

+1 9137821500

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Offerings

Oil changeRepair services

Open hours

...
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LaNeise Butler

The customer service at GMC Robert Brogden is deplorable. For a variety of reasons : lack of professional work ethic among the service department employees, time management, and customer satisfaction. Waiting 2 hours for a simple oil change and then getting your car back with oil stains all over the car is unacceptable. I would highly advise the Store owner and the Service Dept. Supervisor develop an action plan. It should incorporate using the NPS (Net Promoter Survey) that would be given to every customer after services rendered, identify a Floor Team Lead Manager (one with good experience from another Service Car Dealership), time management assessments and performance based evaluations for the service team members. Hopefully, by implementing some of these actions, this Dealership Service Department will begin to get better in the future.

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timothy davis

I waited a few months after purchasing a used truck from Brogden to see how some situations would develop. I love my truck, but my first two months of owning the dang thing it spent more time in the service department than at my home. I don't understand how I can have problems with a certified used vehicle that came with with a signed paper saying my trucks components were workings and they aren't. Or how needed to wait for my warranty to begin before they could be fixed. I will say that all but one of my trucks problems were fixed eventually with no extra cash coming out of my pocket. That problem is with my headlights dimming. I was told that this a a normal operation and couldn't really believe it. While waiting for a mechanic to eventually determine that, I overhead people with brand new Buick vehicles being told the same thing. My title took forever, while being insinuated as my fault, due to the fact that the previous lien was still on my vehicles title. Pres is the salesman I met with and he is an OK gentleman, but definitely a car salesman looking to make money off you. If I hadn't really wanted my truck I definitely would not have done business here. I advise you to head on down the road to McCarthy and get the same GM vehicle you could get here.

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Parker Scott

I had a great experience purchasing my wife a 2017 Toyota 4runner. I do not live in the Olathe area, so Pres Taylor (sales rep) was able to put the numbers together over the phone and have financing options ready for me when I arrived. It was a quick and painless process that I would recommend to anyone in the market for a new car. Good people!

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Lindsey D

Was given a quote from this dealership that was 3000 to replace all fuel injectors and a computer upgrade when in reality the car only needed one injector replaced. I called GM customer care for assistance, as this is a known issue and covered by GM in 14 states. Ultimately took it to Roberts Chevrolet who went above and beyond and was able to replace the one injector for 1/10th the price. I thought it was too go to be true so I have waited a few months before writing a review. Car has driven great ever since and I saved 2500 by taking it to Roberts! Definitely worth the extra drive from here on out!!

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Leighton Daniel

Not a good experience. I was in contact with Becky on a 2021 Acadia that they had, I was going to be coming from Omaha so I wanted to make sure the vehicle would be there if I drove down. I had contacted Becky more than once to verify they would have the car there. I notified Becky what time I’d be leaving and arriving to the dealer the morning of. First thing she says when I show up is that the Acadia I was interested in wasn’t there, it was being driven by a service writer for the weekend. She then went on to tell me they had another one in stock for more money. The offer they gave me on my trade was borderline insulting and barely budged at all on that. They were also trying to tac on a 1700 warranty that she said was mandatory and could not be taken off. 700 doc fee was also incredibly ridiculous. They are not willing to try and make a deal at all. Not good business to bait and switch someone who is driving 3 hours to come see a vehicle that they say they have and is not there when I arrive. This dealer is a joke and I will never do business with them. I ended up visiting a local dealer who treated me way better, gave me exactly what I was asking for a trade and gave me a great deal on a brand new Acadia with no forced warranty, no 700 doc fee and no bait and switch.

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