Newtownabbey, United Kingdom
Valley Business Centre, Church Rd
N/A
+44 2890365222
An engineer was sent to identify a fault with our Bosch washing machine which seems to have an unstable drum occasionally hitting side panels of the machine. The engineer clearly lacked interest in finding the fault, was not knowledgeable and gave us false information. We have an 8kg washing machine and we were told by the engineer that the weight on the washing machine is for wet clothes, not dry, therefore it is our fault for overloading the washing machine. We followed up on this with Bosch themselves, and they assured us that the weight indicated on all Bosch washing machines is for DRY clothes only. In fact, they were baffled as to why a certified engineer would say such a thing. Makes one wonder how many customers were given false information by the engineer in all the years he said he was providing his services. I will not recommend this company to anyone based on this experience. Response to the comment below: No 4kg programme was ever used to wash 8kg of clothes or anything above the weight indicated. Incorrect assumptions have been made which resulted in the actual issue being ignored. The machine was taken by the engineer for testing on second visit, which was 2 weeks after the first visit, and only after filing a complaint with Bosch. The whole situation was a big hassle. The retailer however, accepted the return of the washing machine once video proof was provided, as it was obvious the machine was not working correctly and the appropriate inspection/repairs service was not provided to address this.
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