Mooloolaba, Australia
1/100 Brisbane Rd
N/A
+61 753546006
Poor experience. Rental property listed as 3 bedrooms. Registered for inspection. Received an email stating the inspection and property was no longer available. however property remained on website. Day of inspection I called to find out too see if inspection was still going ahead. The pleasant lady could not find any information on the property inspection. I then asked for the corresponding agent's number. Number was disconnected. I arrive to property and find no agent (no problem I suppose seeing as it was "cancelled"). Tentant informs me that there was inspection planned however, no agent arrived at the scheduled time. I also discover that there is only 1 room. I return to the website to find it still listed as 3 bedrooms. Communication levels, very poor. I have never written a google review before today, but felt it necessary due to the lack of poor service and communication
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Property Only's professionalism was evident from the moment they gained management of my now formerly rented unit shortly after its sale. I appreciated the welcome call and personal introduction. I am quite sad to lose Property Only as my property manager despite being excited to move to a new place. What sets Property Only's team apart is not only the attention to detail and professionalism, but also the personable service. I had a bad experience with my previous property manager who unfortunately bordered on hostile in all dealings with me. It left me feeling second rate because I rented - no matter how much I met my obligations as a tenant. So it was a breath of fresh air when Property Only took over. It's a credit to the team and I sincerely thank them and wish their business all the best. What Property Only gets right is good old-fashioned customer service and treating people like people. It goes such a long way.
After working with other property managers on the coast and being disappointed, it has been a pleasure to work with the people at property only.
Following my experiences as a tenant with many property management firms in NSW and QLD, I can say with confidence the superior service given by the Property Only team to Owners and Tenants alike, is excellent.
I have dealt with Property Managers over an investment career spanning 27 years and while biased, I can convincingly say Kerri Isaacson and her team do a better job than any property management team I have seen in that time.
Very awful
Deli
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