Milwaukee, United States
330 E Kilbourn Ave
N/A
+1 4142242000
If you want honest and unbiased news, this is not the place to look. I'm very disappointed that Milwaukee's primary newspaper is so slanted.
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I expected more from The Journal Sentinel. I received a reminder to update my credit card information July 17th. Since July 20th I have tried to do this but each time I log in it sends me back to the login screen. Apparently there was an update to the system which prevents me from logging in. I've tried on my cell phone, my son in law has tried on his computer and I changed the password at the suggestion from my reply today, August 5, 2020 which did not help. I'm done. Their system is broken and apparently cannot be fixed. In my telephonic communication the third person I spoke with was aware of the update glitch. The remainder of my communication has been via email. I do not give my credit card number over the phone. I have discontinued my digital subscription. I did enjoy it but this hastle isn't worth it.
Called customer service to report that the paper was not delivered. I was told it would be delivered by 11:00 am. Never received the paper. Tried calling back and the calls would not go through. The call would disconnect. Terrible customer service. Ian going to cancel my subscription. Sick of the poor quality and service.
No newspaper today !? I understand there was a press problem, they announced papers would be 4-5 hours late. Well, ita now 4:30 pm. I have heard from others in Menomonee Fall that they received their paper late morning. Our neighborhood has not - cant believe the journal would allow carriers to just not deliver!
I have never been a journal sentinel customer in my life, but from the one contact I had with a sales person I can tell how slimy they are as a company. I was at a Brewers game last year and there was a journal sentinel stand there. They where giving away brewers sweatshirts if you would \donate\ 20 to the journal.They wouldn't take cash and a few of my family members wanted them so I asked if I could swipe for all of us. He said that that wasn't allowed and each person had to pay separately. Its obvious now what was happening (he was signing each of us up as members), but at the time I never thought an employee of a \legitimate\ company would straight up lie and sign people up for accounts they didn't consent to. Instantly when I got the email stating I was signed up for an account I called to cancel and get a refund. Even still I get emails non stop from the Journal even though I have unsubscribed from all of their emails numerous times. I wasn't even going to write this review, but I'm tired of getting these emails after they already tried to steal from me. Take me off your email list thanks. TLDR: The Journal is dying. Being a slimy company and illegally signing people up for accounts is not going to help save your dying business. Adapt or die, don't steal from the community you are supposed to help.
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