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Mastercraft's RV Center

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Hopkinsville, United States

mastercraftsrvcenter.com
RV dealerHorse trailer dealerRepair serviceRV repair shopRV supply storeTrailer repair shopTrailer supply store· RV dealer· Horse trailer dealer· RV repair shop· RV supply store· Trailer repair shop· Trailer supply store

Mastercraft's RV Center Reviews | Rating 4.4 out of 5 stars (5 reviews)

Mastercraft's RV Center is located in Hopkinsville, United States on 5400 Fort Campbell Blvd. Mastercraft's RV Center is rated 4.4 out of 5 in the category rv dealerhorse trailer dealerrepair servicerv repair shoprv supply storetrailer repair shoptrailer supply store in United States.

Address

5400 Fort Campbell Blvd

Phone

+1 2708869362

Service options

In-store shopping

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet

Offerings

Oil changeRepair services

Open hours

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Q

Quinton Clark

We purchased my friend a camper here about 6months ago. Very helpful. And the owner himself just gives you a master key to look at any on the lot at your own time. All the prices and specs clearly marked on the door of each camper. Sold us what we needed and didnt push things on us we didn't.

B

Bro Tim Morgan

If you're looking for \they were great\ or something simple, scroll on. This is a review to assist people in deciding where to take expensive & unique equipment. Also know that I am extremely picky about my rig. After being involved in an accident I needed a facility to do body work to my 5'er. I immediately ruled out several \big name\ places because anyone with an RV knows they're horrible. I called 5 semi-local facilities & got a good feel from Renee at Master Craft, so I went to meet her and talk through my needs and my expectations. She was knowledgeable, professional and listened to what I wanted. We agreed on a drop off date that was much quicker than I expected, about a month out. I dropped it & they got started soon after. Through the process Renee (& John W) kept me informed and brought options to the table working with the insurance company. Master Craft completed the work in a manner that I was pleased with, and on a timeline that I felt was reasonable. Honestly, I don't think there is such a thing as fast in RV repair. Of note they did an exceptional job getting a repair done on my electrical system unrelated to the crash and ensuring that the extended warranty company was involved. In the end I was happy enough to have some additional ice to have\ work done with them. I would gladly recommend Master Craft's service team to anyone needing repairs/maintenance or service.

B

Bro Tim Morgan

This will not be a typical \they were great\ review that does not help anyone make an informed choice about where to take an expensive piece of equipment that is a focal point for family relaxation, travel & possibly their home on wheels. To give background, I was forced to choose a repair facility after being rear ended by a careless diesel pusher driver, & being very particular about my 5'er I interviewed several facilities within an hour of me. I felt confident in the conversation & expectations that I had with Renee & opted for Master Craft. When they were ready for my rig, in what I felt was a very acceptable timeline (3 weeks) I dropped it off. The technicians started the job shortly thereafter and all told for body work & a full roof replacement was done efficiently. Renee & the service desk handled my questions & concerns quickly & addressed each issue or reached back to the insurance company to ensure I was satisfied. In the end I opted to have some additional work done & the crew was able to research back to my extended warranty company to have the work covered. I felt that level of dedication to the customer was unprecedented & was truly an unexpected blessing. Based on the quality of work from the original damage, then the way they cared for my unit with the follow on work prompted me to have some upgrades completed by them because I felt they were a service department that I could trust. If you've read this far & surprised that I only gave 4 stars, it becasue I am truly just that particular. There's always room for improvement. :)

D

David Frissell

We were traveling home in our RV toward St. Louis and broke down on 24. I called to see if they did repairs and if they could come tow us. They didn't tow but put me in touch with someone who could. Within an hour we were on a flatbed heading to Mastercraft. We arrived after they closed, but they had cleared an aisle so we could be dropped off safely. We went back in the morning after they had opened. My issue had already been diagnosed by their mobile tech and the repair was completed just a few hours after the part arrived the next day. Talk about going above and beyond the call of duty!!! I'm not sure I'll ever need anything in Hopkinsville, KY in the future, but it's a no brainer who to go see. Thank you all in the service department for your quick action that helped our family get safely off the highway, and a speedy repair to our RV.

P

Pam Binkley

I bought my camper here and always have it serviced here, too. They are efficient and professional and complete service quickly. The reason for four stars is because the service last month was more expensive than I expected, about 200 more. Supposedly it was “explained” to me...lesson learned. I will ask more specific questions next time.

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