Stafford, United Kingdom
Burton Manor Rd
N/A
+44 1785241351
Wheelchair-accessible entrance
Need more qualified / experienced staff to help with dementia needs not just basic HCA’s The home need to do more background checks on employees , especially what we as a family have witnessed , my father was abused here , and the carer still works here !!!!! Staff need to be more attentive to patients needs , more care , more empathy more understanding of this terrible disease... Prompt residents to wash , to eat , drink , much more care needed around meal times and bed times , getting residents cleaned up and freshened ready for bed . My family’s room needed a deep clean it was awful , toilets need wiping regularly, flushing and bleaching regularly to combat disease !!!! The patients are in a Care home for a reason , they can’t manage everyday tasks on their own . Residents weren’t wiped correctly around meal times , that was upsetting to see them covered in food !!! Definitely more interaction and stimulation needed , Just sit there watching tv , or patting a balloon !!!! More interaction in the main building was witnessed , but very little stimulation in the main dementia wards , where it is vital .. Family’s need to visit regularly, be alert at all times... Incident forms need to be filled in more accurately!!!
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Awesome home, really look after their staff. And the wage is going to be competitive come April.
Before her death my mother spent four weeks here. I cannot praise the staff highly enough for the care and kindness they demonstrated during this period. The accommodation was excellent and they went out of their way to meet all her requirements. Thank you all.
Although overall care was adequate for my father-in-law, family members frequently needed to point out some basic needs to ensure that he was appropriately cared for. We remain mystified as to why the central heating was on all the time with the windows wide open to keep rooms cool. We also reported a broken radiator cover with protruding screws presenting a risk of injury on numerous occasions but it was never repaired.
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