Wiesbaden, Germany
Mainzer Str. 132
N/A
+4961150507410
For Americans who moved to Wiesbaden and want their Toyota serviced this is the closest dealer. My experience after four services here has been a disappointment. When our Toyota was serviced in Heidelberg the dealer was helpful, friendly and explained what the issue was. Here, first of all the woman who you first deal with to make an appointment acts like you are putting her out by speaking English and having to deal with Americans. After an appointment is made then you sit and speak with a service person to explain what is needed. Most of the time they act as though they are so busy they don't want to speak with you. I have waited over 30 minutes just to talk with someone. Last time I took my Toyota in for service they forgot to order the tires and parts that I had set up with them ten days in advance. When I showed up the woman who makes the appointments took no ownership whatsoever and somehow at the end of the conversation it was my fault! As a result my vehicle needed to be rescheduled so they could order the parts again. I am going to give this place one more chance because it is so far to go to another Toyota dealer for service but I am willing to do that if I receive this service from Lohr again. If you are an American thinking this place will be helpful and friendly and appreciate your business, think again.
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Schleppende Abwicklung beim Kauf eines Gebrauchtwagen. Wenn der Wagen nicht in dieser Filiale steht, kann man ca. 3 Wochen einplanen. (Tranfer Inspektion abwicklung)
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