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+447904790245
Excellent customer service, good price and very speedy repair of our garden shredder. All fixed in same day. Adrian came out to us but couldn’t fix it here so took the shredder away and returned it a few hours later. I would thoroughly recommend Jensons.
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At best incompetent, disorganised and awful communication at worst a conman who takes money and never does the job. Avoid at all costs.
I ordered 2 lawnmower cables on 2nd June and received a text saying they will be the next week.3 weeks passed with failed promises and my texts to collect them ignored and promises of them being got ready for me to collect never happening. At the end of June with my last text also being ignored I ordered them from a more reliable company,They arrived within a few days and my mower is up and running. I cannot recommend this company and like the last negative reviewer I would advise anyone ordering things to avoid Jensens
I’ve had two occasions to deal with Adrian. The first was fine, the second in March this year was a simple request for a replacement battery. I’m still waiting for the battery despite having paid for it plus a redundant call-out charge, followed by a huge raft of excuses and 7(!!) no-shows. Ended up sorting my mower out myself. Adrian told me via text at one point that he doesn’t care what reviews are posted on Google - he doesn’t need nor want domestic work as he has commercial clients who are more important. If the comments below are anything to go by, it sounds like he’s letting those customers down too. Steer well clear.
My Company purchased a David brown 1490 Tractor for restoration and as Jensens was a limited company I paid the invoice on the 6th of June for collection on the 8th. Tractor does not exist and three weeks later I have still to receive the Monies that was paid to Jensens. I'm very confident that having looked over past communications and the current situation that a fraudulent advert was put in place to raise money very quickly. I have now started procedures on all the right channels to recover the full amount outstanding and issue a formal complaint with companies house on the grounds of fraudulent trading. On the plus side -I have got my full money back, but it involved a massive man hunt With a visit to 6 addresses that he was linked to to which he no longer occupied .. I wouldn’t trust this company with the cheapest of hand tools,let alone a lawnmower.
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