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The slowest I have used. Use them if you want your money to be held for 48-72 hours before being transferred. I've used other companies which transfer the money within a couple of hours. Used Instarem because of the rate but never again. Customer service is awful. They quote from a text, not helpful at all. I sent the money on Thursday, and Friday evening when I contacted them the person said well it will be Monday or Tuesday as it's the weekend now and we state it takes upto 72 hours to process! This is in small print by the way. Not clearly stated. It's in their terms and conditions! I asked about a refund and he said it will take upto 72 hours to get the refund from the time the refund is processed!!! My advice is unless you are desperate for the marginally better rate they offer, go somewhere else. You know your money gets transferred fast and you have peace of mind. This place is dodgy. Why hang onto customers' money??
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Best way to send money abroad! Transferred to India within minutes and saved tons compared to my bank!. I really have awesome experience with Instarem. It is the best when compared to others. Especially when it comes to exchange rates always we get much more and fast transfer without much fuss. I recommend this to all.
The transfer rates are generally good. Only issue I see is w.r.to the processing time it takes. I usually transfer the money within 1 hr of making a transfer through my UK bank following all the instructions mentioned during transfer even quoting the transaction number as payment reference. However, it takes 48 to 72 hours to get the confirmation that the payment is received and additional day for transfer to my India bank account. This is one area where this process can be made faster to send the money quicker as advertised!
Transfer rate was excellent and i have been using from last two years. Customer service is also excellent. Only issue i notice is that i could not do online transfer from my bank account to Instarem directly during transfer request. I need to make the payment separately using internet banking from my bank account by adding the Instarem reference number. All good so far.. Thanks to Instarem. I would recommend Instarem to provide offers and discount codes to the existing customers aswell. I see offers for new customers and on first transfers
It is one of the best transfer service. I'm using for last six months. Till now I have referred more than 10 friends & they are happily using it.
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