Hull, United Kingdom
203-205 Beverley Rd
N/A
+441482440030
The owner closed the business and left some reptiles, including her own pet tegu, locked inside to die for 5 months.
like
The welfare in the shop is incredibly poor, the animals have no enrichment and poor enclosures, they are sourced from mass-breeders who breed incredibly unhealthy animals. I bought two mice from them both of whom got very very sick very quickly and died pretty horrifically. They stock some nice items but in buying them you'll be supporting a store which profits at the expense of animal's welfare. Seek out a breeder instead, it's a longer wait but it's worth it to not have to watch your animal suffer and die slowly.
Always very helpful and knowledgeable, happy to go the extra mile for your pet my dog and kids love coming for a visit. Always get frozen feed (for my snake) and dog treats from here and any time I have any questions they're more then happy to help
I went the entire reptile area was covered in mice/rats/chicks I had kids with me!! They know exactly how to care for lizards and give out the correct advice but do not follow it themselves, their poor Leo's as an example have loose flooring one hide and food that was way too big, they need solid flooring like reptile carpet or tiles, 3 hides with one humid to assist with shedding, their enclosures are unsuitable!
Friendly and nice people, they are always willing to give you advice, information and help you with whatever you need and make sure what you buy is good quality.
Absolutely shocking customer service! Dirty shop! Pushy once had sale no help after sale! RUDE OBNOXIOUS and after mega rush around to find correct set up (elsewhere) I feel I was ripped right off!!! WILL NEVER EVER USE AGAIN (unless something happens to new pet) would not advise using these! Also inexperienced (had to ask if they had care advice had no idea what to say!) IF YOU WANT A PET GET ONE FROM SOMEWHERE THEY CLEARLY LOOK AFTER THEM! These did not care what was happening after I left the shop!!!
Looking at buying a snake and the advice and service is excellent. Recommend highly.
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