Truro, United Kingdom
Station Rd
N/A
+44 8433093077
Wheelchair-accessible entrance
My car was involved in an accident yesterday and the insurance company transferred me over to Hertz in Truro the next day for a courtesy car while my vehicle is being sent off for repairs. 2 guys turned up at my home address with my courtesy car however there was a small problem due to a lack of communication along the lines as a manual vehicle was delivered rather than an automatic. Only having an automatic license i told the guys I couldn't drive this car but they were totally understanding and within a matter of minutes had a solution. One of the guys I think his name was Andy? Off the top of my head drive me to truro Hertz and I waited for what a couple minutes and was then handed the keys to a lovely automatic Skoda. Which I must say was extremely clean on the inside. I would like to thank Hertz for being so accommodating and helping me get back on the road after what I can only describe as a disaster. Anybody would feel gutted having their car being sent off for repairs however Hertz made me feel at ease letting me use their 70 plate new vehicle which is similar in some ways to my other 70 plate vehicle. Thanks again Hertz for helping.
like
Great service from Aleks and the team, always a pleasure to deal with
Have had the same experience as others here. Charged 332 for 'damages' when using the key drop. Hertz customer services are abysmal and will not communicate other than repeating text from your hire agreement. I know it's tempting to use them because of the lack of alternatives, but please, for your own sake, avoid.
This is the third time I’ve used the Hertz at Truro and feel it deserves an honest review and I don’t really write them unless I’ve genuinely been impressed with the service. Quite a simple booking process online but the last couple of times I’ve dealt directly with Dan who’s the main guy there. He’s always happy to help, very cheerful and makes the process of getting a car efficient and he’s a nice bloke too. Last couple of times I’ve arrived without a booking and more recently arrived 15 mins after they closed (5.45pm). The first time Dan said he could get a car ready for me in an hour as he was getting one back in and could turn it around quickly and just a few days ago when I arrived after they closed he said he would come back from his house in an hour to do an out of hours rental for me. Both times turned around in an hour and really went out of his way so walked around town and grabbed a proper pastie (I’m from London so it’s always a novelty) to kill the time. I was surprised by the previous (rather old reviews) and Dan mentioned he’d only been there 6 months so it makes sense. Give these guys a try and ask for Dan. Top bloke that deserves a promotion. Will be my go to when I come to Cornwall. Thanks!
This is a great place and the staff are very friendly and helpful I would recommend this place to everyone
Deli
The best companies in the category 'Deli'