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Harbour's Sew & Vac

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Cary, United States

harboursewvac.com
Sewing companySewing machine repair serviceSewing shopStoreVacuum cleaner repair shopVacuum cleaner storeVacuum cleaning system supplier· Sewing company· Sewing machine repair service· Sewing shop· Store· Vacuum cleaner repair shop· Vacuum cleaner store· Vacuum cleaning system supplier

Harbour's Sew & Vac Reviews | Rating 4,4 out of 5 stars (7 reviews)

Harbour's Sew & Vac is located in Cary, United States on 659 Cary Towne Blvd. Harbour's Sew & Vac is rated 4.4 out of 5 in the category sewing companysewing machine repair servicesewing shopstorevacuum cleaner repair shopvacuum cleaner storevacuum cleaning system supplier in United States.

Address

659 Cary Towne Blvd

Phone

+1 9194610093

Open hours

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Michelle Pavliv

So very disappointed. My recent experience at Harbour's Sew & Vac was all about terrible customer service. I dropped of my Singer machine because it would not start. I paid 20 a diagnostic fee in advance. I got a call the next day, telling me the reason it wouldn't start is because the walking foot I had on the machine wouldn't allow it to go through the set-up. The caller told me I needed not use that particular walking foot and I could pick up my machine. Much to my surprise, when I came to pick up my machine, I was being charged an additional 87 for a tune-up. I had my machine tuned-up just a few months back (by Harbour Sew & Vac). When I explained that this was not what I was told on the phone and I had not authorized a tune-up. I was not told about any additional expense. I stated this was totally unexpected and not good customer service. The response of the (non-mask wearing) clerk, was "Well then, I'll just keep your machine if you don't want to pay for it." as he dragged it behind the counter. In addition to the unexpected expense, I certainly didn't expect to have my machine held hostage. He said he didn't know what the owner told me, and he couldn't reach him, besides, he just works there. When you service an appliance, you expect an estimate of work to be done, prior to authorizing said work. When you question the business about their charges, you should be met with a reasonable discussion and not rudeness. I will no longer do business with Harbour's Sew & Vac and suggested others reconsider before selecting them

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Phyllis Rios

I took my Janome Sewing machine here when it crashed and seized. Scott was very knowledgeable and knew what the problem was. He quoted me a price and timeframe and kept to both. I was very pleased with his work and would highly recommend him. He even showed me how to better care for my machine, which I greatly appreciate. Thanks, Scott! I’m back in business!!!

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Matthew Taggart

Went in to get some assistance tuning my machine for ultra-lightweight fabric, as I'm having some issues with puckering. Unfortunately, they don't offer a service for walking through tensioning the machine to match the fabric. Only service he offered was a 99 servicing which isn't what I was looking for. Also, the employee had no mask on. I like supporting small businesses, but won't go out of my way to spend there if they don't have the courtesy to don a mask. Also, a customer came in unmasked during my brief visit. This is at a time when covid-19 cases are surging in NC and around the nation.

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Emily Haas

I have a vintage Singer 66 and it recently stopped working correctly. I knew nothing about sewing machines, so I googled and saw this store offered sewing machine repair. I brought my machine in today. The gentleman working was very nice and knowledgeable. He showed me how to clean the machine, how to open it to put in oil, and how various things worked. I went home and did what he told me, and my machine is now working great. Thank you so much for your great customer service! I feel like I can now take proper care of my machine and use it better.

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Jordan Shaw

Fantastic shop! Super quick service, and kind staff. I will absolutely be sending everyone I know to them and I recommend them 100%

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David Marsh

Super friendly. We inherited a sewing machine from family but unfortunately it was not kept in the best condition. It was beyond repair but we were able to buy a new one and he gave us a huge discount and I couldn't be happier

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Kimberly Bowers

Have taken my embroidery machine there for several years. Recently I took it in and continued to have issues. I took it in again and it turns out there was a problem with my threading the machine. They checked out again at no charge even though the problem was me, not the machine. I appreciate the customer service.

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