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Genesis of Highland Park

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Highland Park, United States

gregoryautogroup.com
Car dealer· Genesis dealer

Genesis of Highland Park Reviews | Rating 4.3 out of 5 stars (6 reviews)

Genesis of Highland Park is located in Highland Park, United States on 490 Skokie Valley Rd Suite 100. Genesis of Highland Park is rated 4.3 out of 5 in the category car dealer in United States.

Address

490 Skokie Valley Rd Suite 100

Phone

+1 8478315980

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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S

Sushi Fan

I ended up purchasing a vehicle from Gregory and wanted to pass along a few lessons learned from my experience. First, make sure you get everything in writing. I purchased a used vehicle and the sales person assured me that the remaining service plan carries over to the next owner. It turns out not be true as I found out the hard way when scheduling my first oil change (my fault for not doing my own research on this however in my defense, I had a momentary laps of trusting a car sales guy). Also, whether you are purchasing a new or used vehicle, be wary of the finance guy (or gal). They try and sell you a lot of stuff that sound great but that you really don't need especially the vehicle etching/loss prevention product. It's a complete rip off, little to no value to the buyer but the dealerships make a ton of money off of that product. Also, Gregory has a very silly policy of only giving you half a tank of gas if buying a used vehicle. I tried telling the sales guy that for an extra 20 that it would cost the dealership you could be creating a lot of customer good will however that fell on deaf ears. Finally, I got a nice note Greg Mauro, Owner of Gregory, asking me if I had a truly exceptional experience. I wrote back letting him know that my experience was sub par and would be happy to share the above with him. No one ever got back to me hence this post. The reason for the two stars and not one is that I got a good price on my vehicle.

K

K YOON

Just leased my 2nd Genesis from Gregory in June, and it was super easy! There was no back and forth for hours, and in fact the whole process was under 1 hour. Exceptional work from the sales team here, and Jason was very knowledgeable about finding me the right car.

Z

Z Rox

I was given quotes for both finance and leasing options, as I was not sure of which I would like to pursue. They were very knowledgeable about the current deals, and offered me different options based off of what features I needed, and my desired monthly payment.

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David Fisher

Let me be clear I never leave bad reviews. This is the first on I've ever written. I purchased a 2003 Chevy Tahoe less than 10 days ago. I understand cosmetic and non essential components are unreasonable to ask be repaired for a 17 year old vehicle. However it has only 92000 miles on the odometer. But not having driven it for even 50 miles off the lot I began to have misfires and rattling in the engine. Taking it to a trusted mechanic I was told it had significant fuel leak (which is the #1 cause of car fires) and a bad tensioner. I was told that cars are guaranteed to be safe coming off the lot and this seems like a huge oversight. When calling the dealership I was first told by the GM that we would want to wait at least 45 days to file a claim with the warranty company to imply the damage was done after purchase (which is not true and technically insurance fraud) when calling again and explaining it he backtracked and said that it wouldn't be covered anyway not being a powertrain component. Still falling under IL implied warranty I tried appealing to him to fix the car and save me an 1000 repair for a car bought, again, less than 10 days ago. Still not budging he offered a trade in which seems like a waste having already invested in numerous repairs already (ie brakes, side mirror oil change pulleys ect) or to pay for only half the repairs at their dealership at their price and on their own time. Johnathan Medez was excellent in sales. Very nice guy and I'm sure was unaware of the problems as he deferred to the mechanic for those questions. This isn't some crazy guy making a bad review for no reason. I hate those people. This just an honest assessment of what happened and I'll be happy to edit this if they fufill their obligation to a customer.

J

Justin Engle

See Barry at Gregory Genesis for your next ride he is a mench!

T

t dog

Been looking for a new car for 3 years now and found it here in a beautiful new 2017 G80... fully loaded with everything we wanted... what an amazing ride! Thanks to the team @ Gregory Genesis.... Fernando Mendez, Marcin Dabrowsky, Barry Orlov and Sherry Shea... T&C

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