Arlington, United States
2000 E Randol Mill Rd #611
N/A
+18172267233
We love Fortress Security. Great system, great customer service. Changed from a another provider and we can say that we are very very happy with all we got for the cost. Amazing customer service!
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Poor service, worse ethics. **Jan 12 EDIT - their owner sent me an email trying to shame me for my post, so I decided to elaborate. According to their owner on the website, \We don't believe in rigid security packages that force you to pay for services and gadgets you don't want or need\. But when an access panel that they charged me a monthly service fee for died, they continued to charge me a monthly for the panel, claiming that it was obsolete. Thankfully our contracts expired at the end of December so I never have to deal with them again. Our contractor a few years ago hired them and we have been stuck with them for years, with repeated unethical behavior like this most recent one, as well as mediocre service, which cost us a lot of money. Blows my mind when businesses abuse their customers and then get surprised when their customers are unhappy about it. But hey, they got their pound of flesh from me for the broken keypad. I hope it was worth it to them.
We had an excellent experience with Alfred Garza as our sales rep for Fortress Security. He was easy to get along with and took the time to find out what we wanted in a home security solution. Alfred made sure he educated us on the products we ordered and stayed in contact with us during the whole process. He was thorough and if he didn’t know the answer to something, he was immediately on the phone to find the answer. He made the entire experience pleasant. We look forward to securing our fortress with Fortress Security!
We just had Fortress Security installed at our second business location and it was another great experience. Kelly Parker was helpful, knowledgeable and thorough. He made personal site visits at our convenience and made things efficient for our busy schedule. Would highly recommend this service and Kelly Parker!
I've been with Fortress close to 10 yrs and I must say they are responsive to any request or concerns. Henri the technician that came for my last install was very knowledgeable and answered all my questions. I recently transferred service to another residence and asked for Henri, process was seamless. Thanks again !
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