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Forte Piano Music Company

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Paramus, United States

fortepianonj.com
Piano storeMusic storePiano moving servicePiano repair servicePiano tuning service· Piano store· Music store· Piano moving service· Piano repair service· Piano tuning service

Forte Piano Music Company Reviews | Rating 4.8 out of 5 stars (5 reviews)

Forte Piano Music Company is located in Paramus, United States on 159 NJ-4. Forte Piano Music Company is rated 4.8 out of 5 in the category piano storemusic storepiano moving servicepiano repair servicepiano tuning service in United States.

Address

159 NJ-4

Phone

+1 2012651212

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Assembly serviceRepair servicesService guarantee

Open hours

...
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D

Dane Burch

I was in the market for a baby grand piano and this was the first store I came to. An older gentleman greeted me and invited me in to test the pianos and look around. I had intended to trade in a Samick upright of mine, but the price that they were offering was a bit lower than I was willing. They were flexible, however, on the difference I'd have to pay for the new piano once I traded in mine. After a good amount of time and very polite and informative conversation, I left empty handed. The reason I left without a purchase was because it was a large investment for a hobby. I've been playing for 12 years and continue to play, but it was not the right time. I did purchase a lovely baby grand from another company and once I feel more secure on my budget, they will surely have a customer, The selection of pianos is really wonderful and the staff is informative. I definitely recommend!

A

Amy Cheung

I purchased a Kawai K-500 upright from Forte Piano, and the sales experience was generally good. I was going to leave a favorable review after the dust settles, but unfortunately it never did, or at least it hasn't. To date I'm still waiting for the first tuning (a free tuning included in the purchase) to happen. It's been a month since I first called to try to have it scheduled, told that the piano technician would reach out, called back 3 more times, and still nothing happened. I understand that it was the holiday season, and it's the pandemic, and things might have been hectic for them. But this just makes me think they are trying to get out of having to provide a free tuning service to their customers. I hope it's not true, since it looked like it's an honest business. Will come back with updates. Feb 3, 2021 This is an update on the last review. I'm now giving this place 1 star (if there's 0 or negative stars I'd do it). The piano technician finally called me about 2 weeks ago and left a message. I called back, left a message, and never heard back from him. Called the piano store again a week later; someone told me Deena, the main salesperson, would reach out to me the following week. Nothing happened. When I called just now, both Deena and the piano technician were rude (I cannot believe that those were their attitudes after I've literally given them over 2 months' benefit of the doubt to get this sorted out) and told me that I had already been scheduled somehow with a different piano technician that I've never heard from or spoken with. And if that's not bad enough, I was even blamed for not calling them frequently enough--only once a week! Sorry, Forte Piano, this is not how you treat your customers. You will never have my business again, and I won't recommend any of my friends to do business with you.

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john kim

I started my quest of finding the perfect piano for my mom on the telephone and showroom visits, and came to quickly realize that the process of buying a piano was a lot like buying a car...distasteful and aggravating. After days of calling and visiting multiple piano stores, it was evident that the process was going to be tedious, not just in getting a fair price, but getting information. I stumbled in to Forte piano as I was driving by, not holding my breath that this experience would be any different. I was completely wrong. 100% wrong. Dena greeted us and showed us a few pianos and as I was just waiting for the “sales pitch”, it never came. She just gave us all the information we wanted and more. The days I spent online researching could have been avoided, if I found this place first. After receiving all the information, I said I would be back when I had more time. A week later...Mom narrowed down her choices between a Yamaha and a Kawai (Forte is a Kawai dealer). We entered the store and we were greeted by Guy. (Dena was busy at the moment, and Guy stated that they didn’t work on commission, and anyone would be glad to help.). Mom asked which is the better piano, and Guy’s answer shocked me. He stated that they were both great pianos, pointing out the benefits and disadvantages of both models. He happened to have a late pre owned Yamaha in the model we were interested in, so mom was able to do a side by side comparison. (Huge selection of pre owned). In the end, the new Kawai won. Now was the time for the dreaded negotiating portion, ughhhh. I asked the typical, “What is best you can do?” He told me his offer, it was more than fair, and the deal was done. Wow....30 seconds! Go see them, they won’t disappoint. Apologies for the long review, but I was thoroughly impressed with their service and selection of pianos.

D

Dennis Zaslavsky

Best advice and service

S

Suman Roy Choudhury

Great business. Vladimir was kind and patient. Ultimately bought a different piano but had nothing to do with the store. Just ended up liking the other piano more. Will likely shop there in future. Highly recommended.

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