First Telecommunications

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Grand Rapids, United States

first-tel.com
Business Communications Made Simple· Telecommunications contractor

First Telecommunications Reviews | Rating 4 out of 5 stars (2 reviews)

First Telecommunications is located in Grand Rapids, United States on 4523 Broadmoor Ave SE. First Telecommunications is rated 4 out of 5 in the category business communications made simple in United States. Locally owned and operated, First Telecommunications was formed in 1981 by Donald and Mark McKersie, as a family owned operation. Having taken over the business from his father in 1991, Mark has used his 37 years of experience in design, installation, and maintenance of Voice/Data Communications Systems to establish First Telecommunications as a leader in the communications industry. He attributes the on-going success of First Telecommunications to it’s’ highly qualified people, exceptional customer service, stat-of-art technology and loyal customer base. As our clientele grew, so did our company, adding in 1989, our Kalamazoo service center, serving customers in the Kalamazoo, Battle Creek, and South West Michigan markets. In 1995 FIRST opened its second service center in Lansing Michigan, servicing our customers in the Lansing, Jackson and Central Michigan markets. Today our corporate headquarters, located in Grand Rapids, Michigan, services all of the Western Michigan marketplace, and not only houses our corporate offices, but the inventory of repair and replacement equipment parts, a product demonstration room offering live demonstrations of each of our product lines, and the dispatch center for our staff of factory trained and authorized service technicians.

Address

4523 Broadmoor Ave SE

Phone

+1 8005620221

Company size

11-50 employees

Headquarters

Grand Rapids, MI

Founded

1981

Accessibility

Wheelchair-accessible entrance

Open hours

...
Write review Claim Profile

J

Jeff M

Mark and his team at excellent partners in implementing tele worker technology. Highly recommend these folks

A

Amber Kendrick

I contracted FirstTel for a business phone system that was installed in May and here is is in August and I am still waiting for training on the reporting (requested multiple times) and I am still waiting for several phones to be reprogrammed so they can be used from remote locations (which I was promised would be no problem.) I also switched my telephone service through them and my sales rep, Parker, calculated my savings incorrectly - I sent him my old telephone bills and he sent me an excel sheet showing how much money I would save with the new service, but he calculated it based on the number of calls, not the minutes, and my savings is MUCH less than he projected. The installation of the phones and the training was also a mess. There is nothing they can do now about the installation or the money I have to pay, that is all water under the bridge, but the training and programming could be done any time! I have expressed my dissatisfaction via multiple emails and the sales rep Parker has been rude. If FirstTel eventually delivers on their promises I may change my rating of their business, but for now I would warn anyone to stay far away from this company.