Edinburgh, United Kingdom
The Drum, 151b The Old Byre
N/A
+44 1315561420
I wanted to say thank you for an excellent restoration that Ritchie Clocks carried out on my mantle clock back in 2012... it has only now needed minor attention. I bought a Garrard Mantle Clock off eBay back in 2011 which had been estored\ by an enthusiastic amateur. Needless to say it did not run well and I sent it in to Ritchie Clocks almost immediately. They were as busy back then as they are now and it took nine months for my clock to get to the top of the queue. They did a beautiful job and the clock has run flawlessly for a little over six years to an accuracy of about 20 seconds over a week. I could have probably got it a little closer with more fiddling with the pendulum bob but that was good enough for me. Last week it suddenly slowed several minutes over the week and seemed to be ticking weakly. As I am no longer in Edinburgh, it is now booked in at my local family horologists for a regular clean and re-oil. So, thanks Ritchie Clocks for bringing my clock back into spec. Six years of flawless performance. You certainly know your stuff!
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I was told that my clock would be ready in late 2016. Hearing nothing at all from them and not returning calls, I finally got in contact and was told that staff had let them down, the return date would be delayed - no new date given. Have just noticed that company was fined for paying below the minimum wage, which I am surprised at because the prices they charge are very high compared to other. I know that quite a bit of work goes into repairing a clock, but surely companies know by now that treating your staff fairly is the best way to operate?
Having gone in for some advice regarding my late grandfathers pocket watches, Ian and his staff stopped what they were working on to give me way more help and information than I could have expected. Knowing there was no gain for themselves at the onset they nevertheless showed a service and humility rarely offered in a busy workplace nowadays.
Excellent service and very professional, thank you my cuckoo clock is working perfectly
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