Decatur, United States
455 E Pershing Rd
N/A
+1 8448467281
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I am so pleased from my experience. Mason did an awesome job guiding me in my vehicle choice and their finance team worked very hard. I felt like a priority to them. The Jackson team worked so well together with awesome communication. After buying from 2 other dealerships in town in the past, I can confidently say they will always be my first visit in future car buying!
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Matthew Wildman was beyond kind and helpful. Treated us like family! Also the finance guy (names escapes us) was efficient and very nice. They all seemed to work well together as a team. No pressure!
I wish I could have picked \0\ as in ZERO stars for this review. I want everyone to know about a recent 7 weeks of contact that my family had with Jackson Ford and it wasn't good to say the least. My mother went in to purchase a car and planned to trade in her car. She was not happy with her original purchase sighting that it was too small. She returned to Jackson Ford with in 48 hours of the original purchase and she was given other options for buy. After spending a great deal of the day at the dealership and given new loan paperwork, she was then informed that her original trade in value was not going to be applied to the second purchase. Essentially her trade in was gone. She asked why and was told the trade in value could only be applied on the original purchase. What happened to making the customer happy and being a reputable dealer????? She contacted the General Manager to talk to him about renegotiating the deal since the trade in was not applied to the current loan, she was unable to afford the purchased car. After 7 weeks of negotiations with the General Manager, he finally agreed to do what he should have done in the first place, which was apply the trade in value to the current purchased car. In the 7 weeks, there were many phone calls and promises made by the dealership that the General Manager was working on this, but in the end, he did nothing more than he could have done the first 48 hours. Beware of this dealership! If you want to purchase a car go elsewhere or out of town. These people are not worth your time or money.
Took vehicle in as it was under warranty(service engine light was on). I was informed my warranty had expired, from Tim in service. After proving to him it was not expired, I was told that regardless my warranty would not cover the costs to repaired vehicle as it supposedly needed new spark plugs, coils etc (700). After thinking on it I told him I would just come pick my vehicle up and get a second opinion. I was informed I would be charged 100 diagnostic fee, which I thought was bs but paid it anyways. Took my vehicle to another dealership in town and it is now fixed (250). The initial problems stated by Jackson Fords service department were incorrect. I would not trust them with a teenagers beater with a heater. Food for thought when deciding to purchase a vehicle from these dishonest people.
Adam and Matt are top notch when it comes to customer service. Adam spent time searching for the perfect truck for me. Both kept in contact with me daily as the truck was transported to Jackson Ford. They also offered several alternatives to financing, which we appreciated. I would buy again from them even though there are several Ford dealers much closer to my home.
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