Crystal, United States
5182 W Broadway Ave
N/A
+1 7635352000
Repair services
This is a family-owned business that hires good people, treats them well and keeps them employed for many years. That makes them committed to excellent customer service and follow-up. They always respond quickly and professionally to my calls.
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Been a long time customer, however after a recent service trip this fall, we will no longer use Golden Valley Heating & Air. Technician caused significant damage to our basement flooring due to unplugging our condensate pump causing a slow leak over several weeks. When finally noticed we had a return visit to confirm. When confronting service manager Dennis- met with zero resolution to matter, unprofessionalism, and several excuses for his delay in responses. I was refused the opportunity to speak with ownership and the liability aspect was simply tossed back in my lap as homeowner as that his technician refused any such actions, and it was noted I could have unplugged unit. Essentially their word against mine as the homeowner... even though I have video surveillance of technician clearly plugging in his shop vacuum to the outlet that pump is normally plugged into. I would strongly encourage anyone considering GVHA to closely supervise their technicians coming onsite, or to have surveillance footage of work being performed. If zero stars were an option I would leave... as the lack of customer service displayed by the service manager was greatly disappointing, not to mention the lack of involvement by owenership with front line customers in these scenarios shows their lack of interest in client base. Included is the water damage in our home! This company does not stand behind their work. Please avoid them. We are so frustrated! These floors are only two years old! Never had water in our basement.
After getting ghosted by a couple other HVAC companies, I called these guys and they immediately put me on the schedule. They showed up on time, knocked the work out and were proper gentlemen throughout the whole deal. They installed a gas line for our new stove and would 100% recommend!
Here's what I think INTEGRITY is: It's choosing courage over comfort. Choosing what's right over what's fun, fast, or easy. And practicing your VALUES. If you have read this, then you must be doing something right. I would highly encourage folks to look for another company to come into your home for furnace maintenance. Have a blessed day!
I had needed a replacement furnace/AC for several years. Brian, the owner of GV Heating and Air came out to give an estimate. His professionalism and guidance helped me select the appropriate units for my needs, reducing the choices to simple options of noise vs. cost. The job involved rebates from several sources. Susan from their office made it painless. All documentation was sent via email; she took care of the onerous job of filing for all the rebates involved. Scheduling was a breeze, and when she called with an opportunity to move up the date became available, they were there, bright and early. The installation crew was extraordinarily professional. Over 6 or 7 hours, they removed the old hulk of a furnace and installed the new one. The craftsmanship and detail they demonstrated was consistently first rate. Every installation needs to be custom. They also endured my questions with good grace and smiles. In a final complement, the inspectors for both the mechanical and electrical work spoke highly of them. “They do great work.”
Deli
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