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City Rez Estate Agents

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London, United Kingdom

cityrezltd.co.uk
Commercial real estate agencyApartment rental agencyProperty management companyReal estate rental agency

City Rez Estate Agents Reviews | Rating 2.4 out of 5 stars (5 reviews)

City Rez Estate Agents is located in London, United Kingdom on Unit 1 Deals Gateway. City Rez Estate Agents is rated 2.4 out of 5 in the category commercial real estate agencyapartment rental agencyproperty management companyreal estate rental agency in United Kingdom.

Address

Unit 1 Deals Gateway

Phone

+442086911006

Open hours

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V

vic hughes

Great company to deal with. I rented a property from Mark Hanson, Mark went above and beyond to ensure my letting process was simple. I bombarded Mark with questions and was never made to feel like the nuisance that I was. Mark always answered my questions without hesitation and that made my mind up. City Rez is a company I will use again and I highly recommend Mark Hanson

S

Sabina Gaina

Cityrez has been recommended to me by a work colleague. In the first instance 2.3 stars on Google generated many question marks. I believe those awful feedbacks are addressed to the members who are no longer employed with this company, as my own experience with the current staff could not be rated lower than 10/10. I would like to give a personal thank you to Tony as he is always prompt with replying and very helpful in fixing all maintenance issues in a timely manner. At the same time I would like to express my gratitude to Laura and Mark, who always helped me throughout the entire process of moving. Nowadays, positive experience with lettings agents became a rarity, so I have to say that I am very satisfied with the customer service I received. Thank you guys!

H

H B

Myself and two housemates went to view a rental property with City Rez. We turned up, had a look around and agreed we wanted to take the property at the asking price. Suddenly the agent got a phone call from someone who had viewed the property before us saying they were interested and wanted to do a second viewing. Agent then tried to leverage their interest to get us to make a higher offer, even though we had all agreed to take the property there and then. When I questioned this, the agent said that their process is to take holding deposits from whoever is interested and then decide which tenant to go with based on their circumstances. He then offered to put a good word in for us with his manager as he wasn't sure that the other interested party was in a position to afford the rent. This all brought up serious red flags for me so we decided to withdraw our offer. In all my years of renting in London I have never come across something like this. As tenants we were all working full-time, had references, offered the asking price and were in a position to move there and there but suddenly there was someone else in the running for the property (who hadn't even made an offer). As such, I didn't feel comfortable handing over a hefty holding deposit for a property we might not even get and took our search elsewhere.

L

Logan Cambridge

Had a great experience when it came to renting a flat with CityRez. I called on a Monday to enquire, and by Saturday I had the keys to flat. Mark, specifically, was the one taking care of me. Response time was quick and I was unsure where the negative feedback on here was coming from. But my experience was completely different when it came to leaving the flat. The letting agent that was assigned to me (not Mark to be clear) was very unresponsive. It took two to three emails on average from my end to get any sort of response from her. Her emails were formatted very unprofessionally and gave off a sort of attitude. Furthermore, when it came to obtaining a landlord reference for my next flat I was given no response even after several calls and emails. I eventually had to contact the manager of the office, Tony, in order to get any sort of reply. Upon exiting the flat I was also ecommended\ to use the in-house professional cleaning services for an additional fee of 160 or face penalties regarding the deposit. I used their cleaner, who showed up an hour late and because of COVID I was required to vacate the premises (understandable) but was not given any sort of estimate as to how long it would take. All-in-all I would avoid using this letting agency if you can. Your time is not valued and once they have you in a flat you can expect a sharp decline in customer service. Unfortunately I do not think things will change anytime soon.

A

Andy Tran

One of the best real estate agents I've ever dealt with to manage my properties. Friendly staff, great experience and fantastic service. Thank You, City Rez! 5*

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