Yellowknife, Canada
345 Old Airport Rd
N/A
+1 8678733003
UPDATE: It has been over a week since I called CM and requested a quote for parts. While I was waiting for them, I found and ordered the parts I needed online; they just arrived. And I still have not received any communications from Central Mechanical, I wish I had gotten the gentleman's name when I called. I try to buy local as much as I can, but in this case DO NOT WASTE YOUR TIME with Central Mechanical. Debbie must know someone to get great service, or I was specifically targeted and not helped on purpose because I called them out on the terrible receptionist and her attitude towards me last time I tried to use this terrible company. The receptionist is just that, someone to answer phones and not much else. Called trying to get a status update on my service, the delay, expected date of a service call, and she could not provide me with any information at all. Told me she she only answers the phone and then transfers me to a voicemail and I never got a call back. I want to purchase parts locally but it takes forever to get a quote. Ordering online was so much easier.
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Terrible customer service, still waiting on a call back for a quote. The last time I dealt with them I never got an invoice. When I called and asked about it, because I wanted to know how much I was being gouged before actually paying, the receptionist couldn't help me. She told me I could find out by checking my credit card statement. My tenant told me they left a big mess behind whenever they came to work on the pellet stove and were quite rude to her. She didn't like having them in her home.
Extremely over the top POOREST service ever! Do not recommend this company!
Got some custom pieces made. Good workmanship.
Very caring about getting heating problem solved asap and following up with phone calls to ensure all is working
They have serviced my oil fired furnace and water heater for years and always had good service. In October 2019 I had an after hours call out to one of their technicians (Jordan) regarding problem with water heater. Service was prompt and professional, problem solved and also received a call the next day to ensure the malfunction had not re-occurred.
Not a company that will stand behind their work, their service or go out of their way. Technicians left a mess on the floor after a heater install including a used Tim Horton's coffee cup. Poor work required them to come back and fix properly. Do not recommend this company.
The knowledge by staff was great, call backs were answered in a timely manner. End result of our product is Beautiful. They worked greatly to accomodate my custom order.. thank you..
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