Brighton, United Kingdom
21 Warren Way
N/A
+441273385446
Booked an engineer to service the alarm on a house we just bought. The guy was great. Very polite, tidy, on time and informed us every step of the way. Gave me great confidence. Think the tea help also.
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If you need new equipment, a new system, the boss of Urban will help you. If you need the faults from the system they installed, fixed, forget it. It will always tell you it is someone's else fault, the equipment which is now not up to date anymore. A monitor screen kept turning itself on and off which is clearly not right and his reply was it either works or does not. work, it cannot turn itself on and off automatically, all this despite the facts. It went on for two months now working ok! A remote viewing not working (once again) sent someone who was leaving the company the next week. It worked for a few hours and that was it, still invoiced and threatened if not paying the invoice. Very sad!
These guys just installed my CCTV system. Great job and the lads who came and fitted the system were very polite and love a cup of tea. The camera quality and App on my phone is just brilliant. Very pleased
We wanted CCTV and a modern burglar alarm system. The guy came round, showed us what he could offer us, had a very detailed look around our house, told us he was going to quote in the next day or so as he knew we wanted it reasonably quickly… and we never heard from him again. Despite me calling on the phone, emails, speaking to staff members, filling out the web form, etc etc, they just didn’t want to know and never got back to us. Our order was going to be for 4 cameras and 6 sensors, so probably a few grand, not exactly a tiny job. I guess they don’t want to do residential houses? Who knows... Such a total waste of time for everyone concerned, and worst of all, it left us with a horrible disconcerting feeling that a so-called security expert had been inside our house of a couple of hours and went away knowing exactly what our house was like. We even called the police it was that bad. Update: You fail to answer over 10 attempts in contacting you over a six week period, but respond to a Google Review, the first you’ve had in five months, within a couple of days. Yes, the police did confirm that Urban Security are a legitimate company, because you totally failed in proving it yourselves. How am I meant to know about their website? I'm telling the story here of what happened to me and my experience of dealing with your company - what do you expect me to do on a review site! Your refusal to communicate was ringing alarm bells, two different websites (who does that!?), no one answering the phone - we had every right to be concerned. At least you have responded through here, so thank you for your quick response and explanation.
What an enjoyable experience dealing with Urban Security Systems. Nothing is too much trouble for Sonia Bachelor Office Manager and Mel Winter Accounts Manager. Andy Lloyd Director with his vast experience has guided me through setting up of my CCTV system with great patience and professionalism. I now know why this company is going from strength to strength. I will not hesitate to use Urban Security Systems in the future and will highly recommend them to all my contacts.
Deli
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