Austin, United States
1116 Regal Row
N/A
+15124990058
I have used WOW Total Cleaning & Restoration for about 15 years now and WOW are they amazing!! Carlos has been my tech for most of those years and has followed me between homes (4 moves) and have always provided such great service. He is punctual, polite and always makes sure I am happy with the work performed. Over the years I have used WOW to clean my airducts, carpets, sofas and area rugs with such care and attention to detail. My husband and I discussed having our tile cleaned later this year and we will only trust WOW to do the work. If you are looking for a company to enter your home that will have respect for your property and belongings; and an employee who will provide the greatest customer service, then you need to contact WOW today and ask for Carlos to be your tech! Kelly B.
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David was very responsible and friendly! He did me a solid and respected my wishes for him to use a mask and be Covid Conscientious. He did an amazing job on my carpet, and I will definitely recommend wow restoration to my friends and family.
My mom had this service come to her house yesterday because she’s moving out, and I was present when they were there. Overall, they did a fantastic job and the carpet looks brand new! And that’s saying something, trust me. We liked one of the guys that was there, he seemed super nice but I never got his name. I did, however, ask the nice man for his colleague’s name, which was David. Let’s just say David was the opposite of a professional. He would not put his mask on properly; first he would pull his mask down when he was speaking inside the house, I ended up coming out front and asking him to please leave his mask on when inside, to which he responded “uh, OKAY” in the rudest voice... after that, he acted completely unprofessional whenever asked to pull the mask over his nose when inside, and at the end of their service we ended up asking him to go outside while we gave payment to his nicer colleague because he still wouldn’t wear it properly... he yelled “I HAVE MY MASK ON!” And my mom promptly said “it’s not covering your nose, get out.” For the sake of the health of their clients I hope that WOW carpet cleaning gives this guy a face shield to wear with his mask and a stern talking to AT LEAST. If you want to use this service we suggest y’all tell them not to send David if you worry about Covid.
WOW came out the next day after my call. The carpet looks fantastic and Carlos was a gem! Will hire them again, no doubt about it!
Superior service from the moment I called to schedule to the moment the technicians left. They took their time cleaning my sofa and were very thorough in their cleaning. They even pointed out a stain on the wood floor under the sofa and cleaned that too! I was certainly WOW'd by this company and wouldn't hesitate to recommend them to anyone.
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