Apex, United States
824 E Williams St
N/A
+19193879430
I’ve been on auto refill for over two years - since purchasing my home and work with the Thompson Gas in Apex. Last month, my payment did not arrive in time due to nationwide mail delays during the COVID PANDEMIC. Rather than calling me so that I could remedy the situation immediately and pay over the phone, the staff in Apex decided to disregard my auto refill - nor was I alerted to this fact. We ran out of gas because we had no idea that they didn’t do the normal monthly refill. We had no heat or hot water over the weekend including gas fumes in the home because the tank was empty. The temp inside my home did not go above 48 degrees. When I called the office in Apex, I spoke with Lauren. She told me it was no fault of theirs and not once apologized for the fact that there was no communication from their end. Lauren assured me that she would return my phone as to when my tank could be refilled as I had NO HEAT over the last weekend in January. Lauren never returned my phone call nor did she offer one ounce of empathy for a consistent customer. She was simply rude and unapologetic. My husband called back and spoke with a different staff member and the company agreed to fill the tank that day but we had to pay the “emergency fee” of 150. We are currently looking to transfer our accounts to another local gas company. The Thompson Gas Company in Apex has absolutely terrible customer service and lacks concern for the basic necessity of which they supply.
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Heaven help you if you live in Moore County... Phone Number is Out Of Order. These Jokers are supposed to fill my tank on a regular schedule. They haven't been out in over 9 months. Tried to call, they don't even have a working number. Went by the Office, they have a sign on the gate for EMERGENCY call 910 947 XXXX. This number is out of order too. There are people inside the office with the gate locked from the inside. It's obvious they are not trying to help anyone... They were about to just leave me in the cold. It is the middle of Winter, I was forced to play Detective and find a number to Corporate Office. The lady was nice, but at this point its too late. It seems they are very good at putting out fires that are caused by poor service... It would be really nice if you had a working Phone Number. Phone Number Out of Order! Gate Locked from the Inside! People Looking out Window! Nearly Froze to Death! Dropped the Ball Big Time!
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This gas company is the worst i have ever dealt with..Been waiting for gas 2 weeks,When i called i was lied to ..SITTING HERE OUT OF GAS.Terrible service and customer relations.
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