Allen, United States
701 Experian Pkwy
N/A
+1 8883973742
Wheelchair-accessible entrance
I have been trying to get into Experian website but after I answer the questions and put my SSN I was kicked out with an oops message. I cannot get anyone on the phone. I did a mail request found there are errors on my report but have not way to get help. One of the errors is a company I never missed a payment and the account is paid and close shows I have been in collection for the last 5 months. They have the power to ruin your credit and no phone number for the public contact them.
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Since I've been on hold now for 35 minutes, waiting to speak to a human, I figured I'd use some of this time to share my experience with Experian. My identity was stolen a few weeks ago, and I was fortunate enough to catch onto it after only one account was opened in my name. Went online to freeze my credit report- TranUnion, simple; Equifax, easy; Experian, next to impossible. I have been unable to put a freeze on my credit online, by phone on the automated system, and so far my only option is to MAIL my full name, social security number, a copy of my drivers license, a utility bill, and other sensitive information to Experian in order to get a freeze put in place! Really, Experian??? I'm trying to lock this down and you want me to send sensitive information to you by mail now??? Hey, while I am at it, maybe I should put a few signed, blank checks; my credit/debit cards; and my pin numbers into the envelope as well! *Update* So, after 72 minutes I was connected to customer service, who then said I needed to be connected to Fraud. After another 24 minute hold I was connected to someone at the fraud department who, I have to admit, was pretty darned helpful. He was knowledgeable and gave me a lot of good information, and ensured my credit report was frozen as well. For that, I give two stars. Had the hold time been reasonable, I'd have given 4 or 5 stars, but 72 minutes before speaking to a human, followed by another 24 minutes before being connected to the correct department is unacceptable in every way imaginable.
There just not dependable on keeping your personal information Safe. I was in the service I dont like how you've sold private information to an unknown 3rd party.
I’ve never had such a horrible experience with a credit bureau’s website. I filled out all my information properly and it kept telling me I was missing something. I tried everything I could think of, then they told me I had to mail everything in instead. Judging by the other reviews here, it’s absolutely pointless to try calling too. Thanks for making my day that much more stressful.
Can anyone get me a phone number to talk with a live person?
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