$$$
+441142788639
This place has gone downhill! After waiting patiently for 10 minutes whilst lady had some kind of issue with ice creams for lady in front, watched a drunk aggressive man in queue behind (who had only been waiting a couple of minutes for a cup of coffee) verbally assault a young teenage lad behind me, then tell me to 'pay by cash' because my card kept getting declined by the machine, whilst the staff looked on, without a word about his behaviour (appeared to be friends with him!). The male server then continued to try my card four or five times, whilst my food went cold, and my seven year old daughter was left unattended eating her sandwich, insisting that he had had no problems with machine all day and suggesting it was my card at fault. He finally let me eat my sandwich, when I offered to leave my bag to try my card at a card machine (was worried by that point we wouldn't get home!!). Absolutely no problem with card at cash machine (and later that day in max spielman's card machine). Straight back to pay. No apology, nor any kind of compensation for meal ruined. Most worrying, however, was not asking aggressive man to leave cafe for bullying behaviour towards a child, and a woman with a small child present. Wish now I had brought the police in from outside and asked them to intervene!! Really don't recommend losing lunch buying customers over abusive customers parting with 1 for the smallest cup of coffee going!! Won't be back!!
like
Lovely setting in an arboritum. Great coffee - obviously very important! The menu looked varied too but I didn't sample the food.
It's the setting rather than the consumables that we like about this place. Coffee is OK, nothing exceptional but not bad. Sitting by the window gives a nice view of the Crucible as well as the calming indoor hot house!
Staff always so friendly and work very hard. Very busy café because of the popular location, so be prepared to wait sometimes. Good prices too.
First star for location Second star for friendly service. But! - Tables are super sticky and dirty especially now in covid time they shoud be clean after every costumer. - Coffee taste worst than in McDonalds not worth that price - Menu on the bar is huge but half of the positions there are not available to order..
Explore similar businesses in the same city.
Loading similar businesses…