Zoetermeer, Netherlands
Coppeliaschouw 2
N/A
+31 793314749
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
BETERBED BAD BED! We've bought a boxspring from Beterbed. The mattress became sagging after only 5 nights. Not saying about the quality, their terrible service drove us crazy. We first called service center. They don't allow return and exchange. They will only send a specialist after 3 weeks. We didn't want to wait this long, so we went to the shop to talk with Beterbed staffs. But the sales there said they only sell, service is another department. OK. We waited 3 weeks, and the specialist came today. He saw the bed and said the bed is all right! But it's obviously not right! After a difficult conversation. He ended up with a report, saying our mattress is broken and we can talk in the shop for solutions. So we immediately visited the shop. You know what, the sales said the same, we only sell, service is another department. So after such a long waiting, nobody is really helping us!
like
Excessively expensive for products with medium quality. I bet you can find the same or even better quality in neighborhood with lower price.. Btw, if you don't care about what you spend then its not that bad!
No tranparancy in pricing, terrible place
Niet bestellen bij ze!! Ze geven zichzelf 5 sterren op basis van ruim 9 duizend beoordelingen via de organisatie Ekomi, dit is fake news. Ekomi is geen openbaar platform. Ruim een week geleden besteld, nog steeds zelfs geen track en trace code ontvangen. Klantenservice is ondermaats, hebben nergens antwoord op. Ik heb spijt dat ik bij ze besteld heb.
Ondanks corona beperkingen goede service en er wordt geluisterd.
Heel goed voorgelicht over de soorten matrassen. Prima!
Goed
In het begin keurig geholpen.... tot ze mn geld hadden. Daarna werden ze bij de winkel en klantenservice heel brutaal. Ik heb een matras geleverd gekregen ipv een topper. Ze halen dat matras pas op als de topper binnen is. Dat duurt ongeveer 2 maanden. Service van niks dus.
Deli
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