Zen Internet

Zen Internet is located in Rochdale, United Kingdom on Sandbrook Park, Sandbrook Way. Zen Internet is rated 4.1 out of 5 in the category internet service provider in United Kingdom. Zen is a telecommunications and internet service provider (ISP), providing a full range of data, voice, hosting and infrastructure services to homes and businesses across the UK. \nZen provides its customers with the capabilities they need to communicate, collaborate and thrive in a highly-connected world, all supported by a highly robust and resilient independent network.\nThe company delivers excellent customer service and technical support and has won multiple Which? Recommended Provider awards.\nZen also provides business-grade broadband, Ethernet and data services for a wide range of large business and corporate customers.\nZen Internet employs more than 500 staff and last year (2018) generated revenues of £71m.\nThe company has won many awards for excellent service including PC Pro’s Best Internet Service Provider and Best Web Host, the UK IT Industry Award for Services Company of the Year, Which? recommended broadband provider status and a UK Customer Experience Silver Award for Technology & Telecoms.,During this time

“It’s very clear to us how much the current crisis has impacted our customers...We recognise only too well how much you need our support.” - Paul Stobart, Zen Internet CEO

The internet has become an essential lifeline in recent times and that is why providing a reliable, stable service remains a top priority for us. We are constantly monitoring our network and doing everything we can to provide our customers with a fast and responsive service.

With the enhanced need for reliable connectivity, we are receiving significantly more calls and emails than ever before and this means that, on occasion, we have not been able to get back to customers as quickly as we would like. We are deeply sorry about this.

What are we doing about this?

We’ve altered our contact hours to ensure that we have the greatest number of people able to respond at our busiest times, and we’ve recruited additional people into our teams. If you do have difficulty in contacting us over the phone, we are responding to requests via email, live chat and Twitter (@ZenInternetHelp). If you need a call back, please let us know and we’ll arrange a convenient time with you.

Wherever possible, orders and queries will be processed quickly, efficiently and effectively. However, we want to be straight with customers and be clear that, from time to time, and as a result of the current high demand for connectivity services, we do have delays forced on us by our suppliers; indeed in certain circumstances – given the nature of the nation-wide restrictions prevailing at present – engineer visits may be curtailed or altered.

Please rest assured that we are doing everything we can to ensure that the service you receive remains of the highest Zen standard.

About Zen

We are the largest independently-owned, and BCorp accredited, telecommunications and technology service provider in the UK, providing our customers with the capabilities needed to communicate, collaborate and thrive in a highly-connected world, underpinned by a high-quality, reliable and resilient independent network.

A multi-time Which? Recommended Provider, we have also been awarded PC Pro’s Best Internet Service Provider for 17 consecutive years. We are known for providing excellent customer service and technical support and we strive to be innovative in everything we do, having introduced industry first initiatives such as our lifetime price guarantee.