Harts House Care Home - Bupa

Lovely nursing home, beautiful facilities. Caring staff who invest time to build relationships with every individual they care for.

like

Report

They never put your telephone call through to your relative staying there .All you get is recorded massages saying how busy they are. Staying on the line is futile with periodic recorded messages and music. People pay fortunes to stay there and be looked after, but part of that should surely be able to speak to a caller or relative anxious to know of the condition of or speak to a mother, brother or relative. My brother had a serious fall in his bathroom resulting in being moved from his room to a hospital. He is now back but I am being frustrated by not speaking to him or even finding out about his condition. Shame on you BUPA care home ? Woodford.

like

Report