Cardiff, United Kingdom
117 Woodville Rd
$$$
+44 2920235229
N/A
Food is always tasty and staff are always friendly. Always 5 stars
like
Lovely staff, and quick yummy food!
Disgusting. Use to be good, must be change of management. Would recommend Katiwok or Noodlebox instead.
A surprisingly bad experience from somewhere that week in/Week out has usually been pretty good!. Usually order via UberEATS but lastnight decided to try via the website. Ordered our usual 33 worth at 19:54 to be delivered at 20:32. Didnt arrive so called at 20:54 and was told the food had left and that complimentary drinks had been added for the inconvenience - Wicked! We are understanding people!... 21:15 food still had not arrived so we called again - Was then told food was only now just leaving?.. but it had supposed to have left at 20:54???... Anyway food eventually arrived at 21:30, luke warm with no drinks :/ ...... Never the less the bin enjoyed half of it and I settled for 2 rounds of toast! Driver confirmed he hadn't been given any drinks for us......
Scheduled order at 5:50pm via uber eats for 7-7:30 delivery, had notification to say food should arrive 7:10-7:30, I called them at 8:02 as food hadn't arrived to be told they would call the driver to check and call me back. WIWO called at 8:16 to say it seems the order was 'lost as the driver didn't have it and they would re send it as a priority with a complimentary side'. At 9:01 I called as it had been 45mins to be told he would check with his manager, at this point I overheard the conversation only to hear it was still waiting to be delivered and it would be sent out now as they had a driver. At 21:37 I called again as it should only take 15mins journey time and it had been 45mins, during the call a second member of staff called the driver to check where he was and he said they were two minutes away. The food finally arrived at 21:43, the driver was evasive at how long he had the food for, it seems they had far too many orders and not enough drivers and lied about it being on the way when it was sat waiting to be sent out. The food was ok, but some of it wasn't particularly warm and the spring rolls had gone soft. It had been 45mins after speaking to them so I'm not sure how long it had actually been sat for before reaching us.
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