Signature Flight Support INT - Smith Reynolds Airport

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I have a plane and hangar on the airport. Signature provides the fuel for the self serve pump. The pump is down and they won’t honor the price of 4.00 a gallon, they want to charge the 6.40 a gallon. They only offered 50 cents off. This is crazy I buy hundreds of dollars here every month they should honor the price. I had to cancel my Cross Country Fight.

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Stopped in with a small plane at the end of the day on a very long ferry flight. Maybe the lady at the front desk had a difficult day, but she was very happy to tell me I was going to be out of luck trying to get a hotel nearby, get a decent bite to eat, or find a rental car that time of night (8:15 PM). No real recommendations, just “good luck finding a place to stay...” She eventually offered me the crew car to go get dinner. No mention of hourly limits or return time, though I do understand not to take advantage of a limited resource... She did, in passing, say that it had been a long day and she was done at 10, but this place is 24/7, so I didn’t catch that she would be waiting for me. I went to dinner and stopped at Walmart for headset batteries. My phone rang at 10:10, as I was starting my return trip. Same lady from the front desk - NOT happy I had taken so long, and had made her stay past the end of her shift(??) I returned the car, got another earful from the front desk, and grabbed an uber to my very nice hotel, 6 miles away. Next day, I had to hunt for my plane, hidden around the corner, down by the flight school. Folks at the desk and out front were preoccupied with the shiny citation, not the little guy. Not great customer service.

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I’ve had good experiences with them!! Nice place!!

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